Senior Operations Specialist (Hybrid or Remote)

Intact Insurance Specialty Solutions • Salem, VA

1d • $73,000 - $103,000 • Hybrid

About The Position

Our employees are at the heart of what we do: helping people, businesses and
society prosper in good times and be resilient in bad times. When you join our
team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact,
we commit to supporting you in reaching your goals with tools, opportunities,
and flexibility. It’s our promise to you. 

Who we are

At Intact Insurance Specialty Solutions, we are experts at what we do in
protecting what makes businesses unique. Our deep understanding of the specialty
insurance market is the foundation for our customized solutions, backed by
targeted risk control and claims services. Our employees are passionate about
providing insurance coverage that’s aligned to our targeted customer groups.

Intact’s Global Specialty Lines business spans across more than 20 verticals in
four distinct markets: U.S., Canada, UK and Europe. The following opportunity is
for our U.S. team.

The opportunity

We currently have an opportunity for a Senior Operations Specialist to join our
Operations team in our Salem, VA office or remotely nationwide. The Senior
Operations Specialist understands and puts into practice effective methods to
provide functional areas with internal consulting services, related to process
quality and service improvement initiatives. Through problem-solving, training,
process workflow analysis and procedure compliance auditing this role will help
establish and support a proactive, dynamic and customer-focused Operations
environment. The Senior Operations Specialist responsibilities include but are
not limited to:

Works directly with field and corporate management to translate business
strategies and requirements into focused business processes.
Documents current operating environment and conducts interviews to identify
areas for potential improvement. Researches business issues/problems concepts
and recommends alternative solutions. Develops and implements streamlined,
standardized and efficient work processes with support from others.
Participates in the identification of training needs across the organization
in collaboration with other team members.  Develops reference and training
materials, for operations, work processes and systems. May support the
delivery of training to field management and associates on new business
processes.
Develops proposals that outline the work to be accomplished on small to
medium sized projects. Manages entire work effort or segment as required.
Conducts meetings and presentations. Maintains confidentiality of material
being analyzed.
Provides proactive analysis of transactional, policy and premium data to
identify trends in service and/or premium plans.
Performs compliance reviews for adherence to operating procedures and state
insurance department regulations.
Participates in the on-boarding of new programs, segments, or businesses.
Understands the organization and business environment. Maintains current
knowledge of insurance industry developments.

Requirements

• Bachelor’s degree or equivalent experience
• Minimum of 5-7 years of related insurance or specialty lines experience.  Experience including researching, developing and implementing processes and procedures.

Nice To Haves

• Professional insurance designation is preferred (AICPCU, RPLU).

Responsibilities

• Works directly with field and corporate management to translate business strategies and requirements into focused business processes.
• Documents current operating environment and conducts interviews to identify areas for potential improvement. Researches business issues/problems concepts and recommends alternative solutions. Develops and implements streamlined, standardized and efficient work processes with support from others.
• Participates in the identification of training needs across the organization in collaboration with other team members.  Develops reference and training materials, for operations, work processes and systems. May support the delivery of training to field management and associates on new business processes.
• Develops proposals that outline the work to be accomplished on small to medium sized projects. Manages entire work effort or segment as required. Conducts meetings and presentations. Maintains confidentiality of material being analyzed.
• Provides proactive analysis of transactional, policy and premium data to identify trends in service and/or premium plans.
• Performs compliance reviews for adherence to operating procedures and state insurance department regulations.
• Participates in the on-boarding of new programs, segments, or businesses.
• Understands the organization and business environment. Maintains current knowledge of insurance industry developments.

Benefits

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees