Senior, Operations Specialist - Fleet

Waste Management • Glenwillow, OH

404d

About The Position

The Senior Operations Specialist - Fleet role at WM involves providing advanced clerical and administrative support to departmental managers, coordinating daily operations, and managing data reporting. This position requires a higher level of responsibility and minimal supervision compared to entry-level roles, focusing on troubleshooting operational issues and maintaining effective communication with various stakeholders.

Requirements

• High school diploma or G.E.D. (accredited)
• Three years relevant work experience in a comparable role.
• Knowledge and practical ability to use a computer and Microsoft Office software.

Responsibilities

• Assists in troubleshooting and resolving safety, service, and operational issues.
• Creates, distributes, and closes-out customer tickets on a daily basis.
• Maintains and distributes department related information on a daily basis.
• Communicates with other supervisors and managers about operations and/or dispatch issues.
• Completes and maintains a variety of reports as directed by the department manager.
• Uses software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor.
• Assists with data collection and reporting required for incentive pay programs.
• Assists with the processing of payments and other financial tasks as necessary.
• Assists in the implementation of operational projects as needed.
• Communicates with customers about service issues as needed.
• Communicates with employees about scheduling and work assignments as needed.
• May enter and maintain Service Machine SMART data on a daily basis.
• Performs other duties as assigned.

Benefits

• Medical, Dental, Vision insurance
• Life Insurance
• Short Term Disability
• Stock Purchase Plan
• Company match on 401K
• Paid Vacation
• Paid Holidays
• Personal Days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Waste Management and Remediation Services
• Education Level: High school or GED