Senior Operations Project Manager

Alliant•Seattle, WA

27d

About The Position

Responsible for overseeing overall project pipeline, coordinating activities and reporting on success metrics for their regional office. Influences optimization of performance across project platforms to achieve the highest organizational value. Ensures appropriate communication, project support, resources and delivery to meet stakeholder expectations.

Requirements

Bachelor's Degree equivalent combination of education and experience
Ten (10) or more years experience working in a project management capacity
Portfolio Management Professional (PMP)
Valid Insurance License
Excellent verbal and written communication skills
Good customer service skills, including telephone and listening skills
Excellent problem solving and time management skills including the ability to work independently
Ability to work within team and to foster teamwork
Ability to prioritize work for multiple projects, deadlines and owners
Proficient in Microsoft Office Suite

Responsibilities

Provides overarching coordination of multiple projections competing for limited resources; integrating activities with other project managers as needed.
Identifies and addresses capacity issues; adjusting schedules and expectations as needed.
Coordinates timing of communications to staff on all aspects of client services, training and roll out of initiatives.
Provides routine reporting on KPIs for all practice areas, programs and products within the Employee Benefits practice group.
Partners with internal resources to ensure project-related activities are carried out in accordance with requirements, specifications, schedules, and budgets.
Ensures open lines of right-sized communication across cross-functional stakeholders regarding key projects and initiatives to support integrated efficiency and leveragability where possible.
Provides consistent project communication comprised of status, key decisions, escalations, risks to schedule and deliverables, and roadblocks on a regular rhythm and format.
Tracks project performance, specifically to analyze the successful completion of short term and long term goals.
Oversees optimization of performance across project platforms to achieve the best functional value.
As needed, creates and manages project implementation plans, which includes but is not limited to, deliverables and milestones.
Creates project controls such as action item lists, risk logs, issues logs, change control and decision logs.
Acts as point person for project level communications that will keep sponsors, stakeholders, business partners, and team leads informed on matters including, progress to plan, key milestones, integration efforts/needs across the program and/or project, risks, issues, etc.
Seeks opportunities to implement process improvements within the department.
Translates the vision and requests of functional leadership with accuracy to vendors.
Evaluates and provides input and direction in the vendor selection process to support projects and initiatives.
Coaches, mentors, and motivates staff in order to meet operational project and departmental goals.
Manages all client-required services and maintains client relationships.
Acts as the lead representative to an assigned book-of-business.
Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information).
Performs all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates.
Performs other duties as assigned.