Senior Operations Processor - Employee Relations Case Assignment

Wells Fargo•Minneapolis, MN

23d•$22 - $31•Hybrid

About The Position

About this role: Wells Fargo is seeking a Senior Operations Processor to join the Employee Relations Case Assignment Team as part of Human Resources. In this role, you will: Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance Support and mitigate risk by executing and monitoring controls. Perform complex operational and customer support initiatives within Operations functional area, including but not limited to Accommodations and Employee Relations Use technical expertise in the designated area and resolve escalated issues Provide feedback and present ideas for improving or implementing processes and customer support Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures Apply technical knowledge and expertise to perform work and action requests Provide subject matter expertise and interpretation of procedures to staff Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements

4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

2+ year of human resources experience
Knowledge and understanding of Human Resources ServiceNow and Workday
Experience within ServiceNow working and utilizing case management
Outstanding problem solving, investigative, and decision-making skills
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Experience recognizing and mitigating risk by executing and monitoring controls
Ability to work in a fast-paced deadline driven environment
Ability to take initiative and work independently with minimal supervision in a structured environment
Advanced Microsoft Office (Word, Excel, and Outlook, Teams) skills
BS/BA degree or higher

Responsibilities

Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
Support and mitigate risk by executing and monitoring controls.
Perform complex operational and customer support initiatives within Operations functional area, including but not limited to Accommodations and Employee Relations
Use technical expertise in the designated area and resolve escalated issues
Provide feedback and present ideas for improving or implementing processes and customer support
Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
Apply technical knowledge and expertise to perform work and action requests
Provide subject matter expertise and interpretation of procedures to staff
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements