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Wells Fargo is seeking Senior Operations Processors as part of the Account Adjustments Team within Wholesale Lending Operations division. In this role, you will support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance. You will use technical expertise in the designated area and resolve escalated issues, provide feedback and present ideas for improving or implementing processes and customer support, and perform complex operational and customer support initiatives within Operations functional area. Additionally, you will assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures, apply technical knowledge and expertise to perform work and action requests, and provide subject matter expertise and interpretation of procedures to staff. Collaboration and consultation with peers, colleagues, and managers to resolve issues and achieve goals is essential, as well as interacting with internal customers and receiving direction from leaders while exercising independent judgment.
