Senior Operations Manager
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About The Position
As the Senior Operations Manager of IDEXX's Glen Burnie, MD reference lab, you will be overseeing the direct management and day to day operations of one of our Core North American labs. The focus on enhancing the lives of people and pets starts with our own employees; empowering them to achieve their goals by focusing on continuous improvement and supporting the strong collaboration and inclusiveness that exist in our team. In this role, you will serve as a big-picture people leader to a staff of 100+ people, with a goal and mission to drive results and help people embrace change. You will leverage your leadership abilities to coordinate day to day lab operations, including business planning, people management, and delivering results. You will be joining an innovative and fast-paced work environment with a strong focus on employee culture and development. You will manage the overall business goals and results of IDEXX's busiest North American Reference Lab. You will have overall responsibility for achieving revenue and profitability goals. You will manage staffing, including a supervisory staff of 10: assigning work, establishing performance metrics, monitoring activities, and evaluating performance. You will lead the development of laboratory budget, policies, and procedures. You will develop and implement strategies to increase efficiency, maintain quality and ensure continuous improvement of policies, systems, and procedures.
