Senior Operations Manager

SmithBucklin•Washington, DC

38d

About The Position

Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, with primary offices in Chicago and Washington, D.C. is looking for a Senior Operations Manager to join our Association Management Unit in our Washington D.C. office. The Senior Operations Manager plays a significant role in the management of our client associations' programs and supports the association Executive Director in all areas of association management. What You Will Do: Oversee all client operations including: Assisting with the annual budget, quarterly financial reports, and periodic forecasts in collaboration with executive director Oversee fundraising efforts for the client as required Drafting and maintaining critical governance documents Manage 1-2 in-person fundraising events for the client annually Organizing and facilitating in-person and virtual meetings for both clients Preparing and disseminating meeting materials Coordinating, drafting and disseminating communications, including regular membership, budget and other reports Supervising the Membership and Operations staff team Assist the Membership and Education teams with client relations Serving as customer/member care in collaboration with membership and operations Oversee ALL expenses related to operations for the client(s) to maximize efficiency and cost savings Establish and maintain a positive and respected working relationship between client volunteer leaders and the client HQ team Manage a functioning workforce development program for education Manage ad hoc projects Manage ad hoc committees related to emerging client objectives as needed This Role Might Be for You If… You can provide passion and a desire for excellence in any role or project you take on You enjoy managing a varied portfolio of projects, are very organized and detail oriented, look for innovation and get energy from collaboration and teamwork You have experience in prioritizing, delegating and managing projects from inception to completion You possess strong leadership qualities and the ability to build strong relationships with internal and external partners You demonstrate professional written and verbal communications skills You have excellent time management and organizational skills You possess a proactive approach to process improvement and have the ability to learn on the fly You have a demonstrated ability to apply sound business judgment related to conflict resolution

Requirements

Bachelor's degree from an accredited four-year institution or equivalent experience
7-10 years of relevant professional experience, to include direct supervisory responsibilities
Experience with budgets, financial reports, CMS platforms
Demonstration of previous writing and editing experience
Proficiency with basic computer programming, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Nice To Haves

Prior experience with association trade groups and volunteer management is highly preferred
Database experience and website skills are preferred

Responsibilities

Assisting with the annual budget, quarterly financial reports, and periodic forecasts in collaboration with executive director
Oversee fundraising efforts for the client as required
Drafting and maintaining critical governance documents
Manage 1-2 in-person fundraising events for the client annually
Organizing and facilitating in-person and virtual meetings for both clients
Preparing and disseminating meeting materials
Coordinating, drafting and disseminating communications, including regular membership, budget and other reports
Supervising the Membership and Operations staff team
Assist the Membership and Education teams with client relations
Serving as customer/member care in collaboration with membership and operations
Oversee ALL expenses related to operations for the client(s) to maximize efficiency and cost savings
Establish and maintain a positive and respected working relationship between client volunteer leaders and the client HQ team
Manage a functioning workforce development program for education
Manage ad hoc projects
Manage ad hoc committees related to emerging client objectives as needed