Senior Operations Manager | Full-Time | Iowa Events Center

Oak View Group•Des Moines, IA

1d•$50,000 - $55,000

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary Under the direction of the Director of Operations, the Senior Operations Manager provides direct supervision to 5 direct reports including: Operations Managers & Operations Supervisors, specifically in the areas of housekeeping, room sets and convention services of the Iowa Events Center. This role pays an annual salary of $50,000-$55,000 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays This position will remain open until April 17, 2026.

Requirements

High School Diploma (or equivalent) required
Minimum of 3-5 years of experience in facility operations supervision
Minimum of two (2) years experience in an operations position in an arena, convention center or public assembly facility with knowledge of set up/housekeeping and event coordination
Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations
Self motivated with excellent organizational skills
Ability to communicate clearly and concisely in the English language, both orally and in writing
Must be comfortable multi tasking and working in a fast-paced environment
Familiarity of OSHA requirements
Strong interpersonal skills necessary, including excellent verbal and written communication skills.
Possess valid driver’s license or have the ability to acquire
Ability to work independently and as part of a team

Nice To Haves

Degree in Facility Management preferred

Responsibilities

Assists Director of Operations in the overall daily operation and maintenance of the Iowa Events Center.
Plan, direct, coordinate, and review the work plan for convention services and operations; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures;
Prepare and seek bids for contracted services in the Iowa Events Center
Responsible for maintaining and updating IEC emergency response and fire safety plans
Represents Operations Department in absence of Director of Operations
Select, train, motivate and evaluate full and part time staff
Provide and/or coordinate department staff training
Work with other department employees to correct deficiencies; implement timely disciplinary and exiting procedures with staff (including temporary workers)
Assume management responsibility for all services and activities involved in the operations of all arena and exhibition hall spaces
Ensure staff is working safely, efficiently and are aware of proper safety guidelines
Responsible for execution of and compliance with Union Contracts
Plan, direct, coordinate, and review the work plan for facility operations
Meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures
Partner with Supervisors to complete part-time housekeeping /conversion and contracted labor scheduling
Participate in the development and administration of the Operations Department budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures; implement adjustments as necessary
Administers contracts with outside vendors, including but not limited to pest control; window cleaning; and custodial vendors
Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies
Provide excellent customer service assistance to internal and external clients