Senior Operations Manager - Internal Medicine Clinic - Full Time 8 Hour Days (Exempt) (Non-Union)

University of Southern California•Los Angeles, CA

1d•$110,240 - $181,896

About The Position

The Senior Operations Manager is responsible for ensuring high quality patient care, efficient clinic operations, and effective human resources management across the Center for Advanced Lung Disease, Anton Yelchin Cystic Fibrosis, HC2 Internal Medicine clinics, in addition to the soon to be opened Sleep Medicine Clinic at Verdugo Hills Hospital. This role collaborates closely with administrative leaders, clinical departments, and medical staff to deliver exceptional patient services and a positive care experience. The Senior Operations Manager will collaborate closely with ambulatory nurse leadership, Internal Medicine nurse leadership, and other specialties as assigned. The Senior Operations Manager ensures operational alignment with organizational goals, maintains full compliance with regulatory requirements, and drives consistent performance across the clinic. Essential Duties: Project Management: - Collaborates with management on project functions such as planning, organizing, coordination, and implementing activities to meet objectives. - Organizes multiple tasks with conflicting priorities, delivering the desired results and successfully meeting deadlines. - Works and prepares accurate program descriptions, budgets and schedules. - Leading and facilitating continuous process improvement efforts. Business Analysis: - Analyzes information/situations, identifies/ defines problems, articulates logical recommendations and recognizing alternatives and their implications. - Assists in the timely and accurate production of the reports and formulation of recommendations. - Demonstrates proficiency with USC's on-line computer systems. - Prepares departments for accreditation. - Measuring and monitoring operational and clinical performance outcomes. - Applying data driven insights to guide decisions and optimize workflows Communication and Interpersonal: - Develops and maintain effective relations with widely diverse groups such as staff members, faculty, patients and family, on a variety of complex issues and administrative tasks. - Establishes constructive working relationships with members of departmental staff by performing duties in a cooperative and helpful manner. - Clearly convey complex problems and proposals in both formal and informal settings. - Fostering a positive, professional, and collaborative work environment. - Promoting shared decision making across all levels. Management: - Responsible for quality performance, patient satisfaction, service line budgeting. - Develop business cases to support changes in care delivery. - Ensures overall effectiveness of staff, work flows, and business process. - Develops policy and procedures for operational efficiency. - Ensures appropriate patient throughput and provider/patient satisfaction with clinic flow. - Ensures and maintains a highly engaged workforce with strong, positive esprit de corps among staff. - Oversee service delivery in the areas of radiology/referrals/counseling/etc. - Leads supervisors in the development and implementation of operational budgets and reporting tools. - Identifies learning opportunities, develops training path, and trains staff. - Overseeing day to day clinic operations. - Supervising, coaching, and developing clinic staff. - Building and sustaining a stable, high performing team. - Ensuring completion of required staff education and competencies. Perform other Duties as Needed

Requirements

Bachelor’s Degree in a related field.
5 years A minimum of five years of experience preferably in strategic business development and/or ambulatory operations in a healthcare setting with progressively more responsibility and demonstrated professional experience, including responsibility for multiple large, complex and sensitive projects.
3 years At least 3 years of progressive experience in leading and facilitating work teams for change management. Ability to identify patterns to enhance performance and formulates recommendations.
Comprehensive understanding of process redesign and/or continuous quality improvement methodology and tools.
Project Management: Ability to develop project plans, monitor activity, facilitate progress to effectively complete projects within specified time frame. Ability to facilitate the planning process by leading team meetings, managing on-going revisions, insuring priorities are met, resolving issues and working collaboratively with clinical managers to ensure consistency and enhance patient care by defining roles and responsibilities of key project participants. Ability to monitor and document performance of ongoing projects by balancing schedules, scope and resources and the financial profitability of these projects. Analytical and Problem-Solving:
Ability to conduct cost-benefit analysis to define qualitative and quantitative aspects of proposed changes and organize the work and structure analyses to facilitate effective, assists with writing well organized business plans for decision making purposes. Demonstrated ability to independently manages and completes multiple large projects simultaneously with minimal involvement from the Executive Director. Demonstrated ability in responding to day-to-day crisis or unexpected situations in an effective manner.
Communication: Demonstrates effective interpersonal communication skills to influence senior management thinking and actions in order to achieve objectives and insure a clear understanding of project goals. Ability to facilitate meetings efficiently for project progress and issue resolution. Collaboration and Teamwork: Ability to build strategies in collaboration with operational management. Demonstrates good decision-making skills and ability to debrief appropriately and effectively to senior management. Communicates effectively and diplomatically with a wide variety of constituents to include: patient and family, staff, faculty, alumni, business, political and community leaders and the general public is essential. Advanced skill in computer programs, Word, Excel, PowerPoint, Visio, Outlook, Access, and Project required.
Proficient PC skills. Working knowledge of databases, spreadsheets, and word processing.
Knowledge of business (operational, clinical and financial) statistics and data analyses techniques.
Ability to manage and analyze data. Strong analytical thinking and problem-solving skills.
Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Nice To Haves

Master’s degree in a related field.
Managerial experience with direct supervisor responsibility of nonclinical and/or clinical staff and experience with ambulatory/physician practice operations.
Experience in patient satisfaction programs preferred, with familiarity of business and clinical processes.
Experience with compliance preferred.

Responsibilities

Collaborates with management on project functions such as planning, organizing, coordination, and implementing activities to meet objectives.
Organizes multiple tasks with conflicting priorities, delivering the desired results and successfully meeting deadlines.
Works and prepares accurate program descriptions, budgets and schedules.
Leading and facilitating continuous process improvement efforts.
Analyzes information/situations, identifies/ defines problems, articulates logical recommendations and recognizing alternatives and their implications.
Assists in the timely and accurate production of the reports and formulation of recommendations.
Demonstrates proficiency with USC's on-line computer systems.
Prepares departments for accreditation.
Measuring and monitoring operational and clinical performance outcomes.
Applying data driven insights to guide decisions and optimize workflows
Develops and maintain effective relations with widely diverse groups such as staff members, faculty, patients and family, on a variety of complex issues and administrative tasks.
Establishes constructive working relationships with members of departmental staff by performing duties in a cooperative and helpful manner.
Clearly convey complex problems and proposals in both formal and informal settings.
Fostering a positive, professional, and collaborative work environment.
Promoting shared decision making across all levels.
Responsible for quality performance, patient satisfaction, service line budgeting.
Develop business cases to support changes in care delivery.
Ensures overall effectiveness of staff, work flows, and business process.
Develops policy and procedures for operational efficiency.
Ensures appropriate patient throughput and provider/patient satisfaction with clinic flow.
Ensures and maintains a highly engaged workforce with strong, positive esprit de corps among staff.
Oversee service delivery in the areas of radiology/referrals/counseling/etc.
Leads supervisors in the development and implementation of operational budgets and reporting tools.
Identifies learning opportunities, develops training path, and trains staff.
Overseeing day to day clinic operations.
Supervising, coaching, and developing clinic staff.
Building and sustaining a stable, high performing team.
Ensuring completion of required staff education and competencies.
Perform other Duties as Needed