Senior Operations Manager

JLL-posted 4 months ago
$110,000 - $150,000/Yr
Full-time • Senior
Onsite • New York, NY
Real Estate
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JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Operations is critical to delivering exceptional services to our clients. We are seeking a highly skilled and experienced Senior Operations Manager. As a Senior Operations Manager, you will play a critical role in managing day-to-day operations, optimizing efficiency, and driving strategic initiatives to meet organizational objectives.

  • Oversee and optimize operational activities within the market to ensure efficient processes.
  • Implement operational strategies and initiatives to enhance productivity and customer satisfaction.
  • Provide effective leadership and management for the local operations team, ensuring alignment with company goals.
  • Foster a culture of continuous improvement, innovation, and teamwork within the operations department.
  • Contribute to the development of materials and implement learning and development programs to enhance the skills of operations team members.
  • Identify training needs and facilitate training sessions in conjunction with national teams.
  • Utilize business intelligence tools and analytics to drive data-informed decision-making within operations.
  • Report and measure key performance metrics, using dashboards and reports to monitor operational performance.
  • Ensure compliance with health, safety, and environmental regulations, implementing risk mitigation strategies.
  • Identify process inefficiencies and implement measures to optimize operations and reduce costs.
  • Identify opportunities to leverage technology for operational efficiency and effectiveness.
  • Bachelor's degree in construction management, architecture, business administration, operations management, or a related field.
  • MBA preferred.
  • Minimum of 8 years of experience in operations management, preferably in the construction management, project management, or architecture field.
  • Strong leadership skills with the ability to manage and motivate a team.
  • Proven track record in driving process improvements, operational efficiency, and performance optimization.
  • Excellent analytical and problem-solving skills.
  • Exceptional communication and interpersonal skills.
  • Solid financial acumen, including budgeting, forecasting, and cost control.
  • Experience in learning and development, business intelligence, risk management, process optimization, and technology integration.
  • Strong organizational skills and ability to manage multiple priorities and deadlines.
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
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