Senior Operations Manager, US&C Growth Ops, Retail

Uber • New York, NY

83d • $129,000 - $143,000

About The Position

Grocery and Retail is one of the fastest-growing categories at Uber Eats, helping consumers get everything from everyday essentials to specialty items delivered quickly and reliably. As a Senior Strategic Operations Manager on the Pricing & Business Intelligence team, you'll play a critical role in scaling and optimizing this business across the U.S. and Canada. You'll work across several high-impact areas-shaping pricing strategy, uncovering performance and user insights, and helping grow surfaces like Add-Ons and Bundling that improve affordability and customer value. This is a highly cross-functional role, well-suited for someone who enjoys solving ambiguous problems, working with data, and collaborating closely with teams across Product, Engineering, Data Science, Ops, and Finance.

Requirements

• 4+ years of professional experience in operations, strategy, analytics, product, consulting, or a related field
• Bachelor's degree in Business, Economics, Engineering, Data Science, or a related quantitative field
• Proficiency in SQL and strong skills in Excel/Google Sheets

Nice To Haves

• Proven ability to use data to inform strategy, identify trends, and optimize performance-including user-level analysis and segmentation
• Strong verbal and written communication skills, with the ability to translate complex analyses into clear, actionable insights
• Proven ability to work across teams and align stakeholders around shared goals
• Background in pricing strategy, user segmentation, or growth analytics within tech, e-commerce, or marketplace environments
• Experience informing or supporting A/B tests or marketplace experiments
• Strong critical thinking skills and comfort navigating ambiguity with a structured, analytical approach
• Familiarity with Python, R, or business intelligence tools such as Looker or Tableau
• Experience with financial modeling, forecasting, or budgeting, and the ability to connect financial outcomes to business strategy

Responsibilities

• Leverage Data to Guide Strategy: Analyze user behavior, pricing dynamics, and growth trends to shape our growth strategy.
• Lead High-Impact Initiatives: Tackle complex problems across pricing, user engagement, and growth. Bring structure to ambiguity and lead projects from strategy to execution.
• Drive Cross-Functional Alignment: Work closely with Product, Data Science, Finance, and Ops to align on priorities, design experiments, and execute strategic initiatives.
• Build Tools for Impact: Develop dashboards, reporting, and strategic narratives that enable teams to act quickly and confidently.
• Deliver Meaningful, Measurable Impact: Focus on work that improves the user experience, boosts engagement, and supports long-term growth.

Benefits

• Eligible to participate in Uber's bonus program
• May be offered an equity award & other types of compensation
• Eligible for various benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transit and Ground Passenger Transportation
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees