Senior Operations Manager, Underwriting

Figure Lending • Charlotte, NC

1d • Hybrid

About The Position

Figure is looking for an experienced Senior Operations Manager - Underwriting to join our dynamic team and contribute significantly to our growth. In this role, you will collaborate cross-functionally with the Product, Credit, and Quality Control teams to develop and maintain effective underwriting processes. This position offers an opportunity to take ownership of key initiatives and make a meaningful impact within an innovative environment. This position requires holding an NMLS License and meeting qualifications for Qualified Individual licensing in needed states.

Requirements

• 5+ years of verifiable experience in underwriting conventional, portfolio, and special program loans, verifying completeness and compliance with company standards.
• Proven experience in all of the following: Self- Employed, Trusts, LLCs, Powers of Attorney (POA), and Debt Service Coverage Ratios (DSCR).
• Previous people management experience.
• Demonstrated ability to write and interpret guidelines and make informed decisions based on those interpretations.
• Strong project management skills with a proven track record of coordinating across departments and functions.
• Solid work ethic and a hands-on approach suited for a fast-paced environment.
• Capability to address challenging issues while maintaining objectivity and independence.
• Proficiency in building technical processes and collaborating cross-functionally to provide underwriting-related requirements.
• Experience in conducting compliance monitoring and testing.
• Proven ability to manage a project from inception to completion while remaining organized, detail-oriented, and diligent.
• Strong communication skills, with the ability to articulate plans, processes, policies, and issues clearly to stakeholders both verbally and in writing.
• Ability to thrive in a startup environment and contribute to building from the ground up.
• Meet minimum requirements to retain an NMLS license.

Nice To Haves

• Bachelor’s degree is preferred.

Responsibilities

• Underwrite loans, verifying completeness and compliance with company standards.
• Develop detailed guidelines and operational processes for new loan products and services
• Develop written policies and procedures to, and be able to assess and ensure the accuracy of credit and collateral documentation, including income statements, tax returns, and fraud reports.
• Develop written policies and procedures to, and be able to analyze complex income documentation for both personal and business borrowers, ensuring all necessary paperwork is collected to support loan decisions.
• Maintain established service level agreements for decision-making while managing a variety of loan types in a fast-paced environment.
• Communicate regularly with sales teams, operations team, and management to address inquiries and provide necessary support.
• Assist in training and onboarding new underwriters, sharing best practices and insights to promote team development.
• Provide feedback to the management on challenges encountered and contribute to process improvement initiatives.
• Adapt loan terms as needed, identifying additional conditions to ensure sound credit decisions.
• Uphold a professional and client-centric approach, fostering positive relationships with all stakeholders.
• Collaborate with colleagues in underwriting complex loans, working together to achieve team objectives.
• Possess the authority to approve or override conditions set by other underwriters when necessary.
• Maintain industry licenses as required.

Benefits

• Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Employer-funded life and disability insurance coverage
• 11 Observed Holidays & PTO plan
• Up to 12 weeks paid family leave
• Continuing education reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees