Senior Operations Manager (Transportation) - San Jose CA

Hallcon • San Jose, CA

16d

About The Position

Hallcon is a leading provider of transportation and infrastructure services, supporting clients across industries including technology, manufacturing, rail, universities, hospitals, airports, corporate business parks, and public transit systems. Our services span multi-modal operations, fleet management, command center operations, electric vehicle (EV) infrastructure, technology integration, analytics, and customer experience performance. We are seeking an experienced leader with strong knowledge of the San Jose and broader Bay Area region, capable of delivering safe, reliable, and innovative transportation solutions that meet the needs of our high-profile clients. The Role As a Senior Operations Manager, you will oversee large-scale commuter and shuttle operations throughout the San Jose/Silicon Valley metropolitan area, supporting major corporate campuses, tech clients, and multi-route transit programs. You will lead a multi-level team of drivers, supervisors, dispatchers, and safety professionals to ensure service excellence, operational efficiency, and outstanding client satisfaction. This role requires a strategic, hands-on leader with at least six (6) years of progressive transportation management experience, a proven track record of managing complex operations, and deep familiarity with the Bay Area’s transportation landscape, commuter patterns, and regulatory environment.

Requirements

• Minimum of 6+ years of progressive operations management experience in the transportation industry (commuter, shuttle, corporate mobility, or public transit preferred).
• Demonstrated success overseeing 10–20+ routes and leading large multi-level teams.
• Strong knowledge of the San Jose/Silicon Valley transportation market, including regional commuter flows, employer-based mobility programs, and the Bay Area regulatory landscape.
• Proven experience developing strong client relationships and presenting operational performance metrics to stakeholders.
• Strong leadership, team-building, and employee-relations skills.
• Experience with budget management, cost control, and operational efficiency initiatives.
• Excellent communication and problem-solving skills with the ability to manage high-pressure, fast-moving environments typical of Bay Area operations.
• Proficiency in Microsoft Office Suite and transportation management systems.
• In-depth knowledge of FMCSA and DOT compliance standards; experience with California-specific regulatory requirements preferred.

Responsibilities

• Provide strategic and day-to-day leadership for multi-route operations (20+ routes), ensuring reliability, safety, and on-time performance across San Jose and the Bay Area.
• Build and maintain strong relationships with regional clients—including technology and corporate partners—by preparing and delivering operational performance reviews and executive-level presentations.
• Develop, coach, and mentor supervisors, dispatchers, and frontline staff to build a high-performing operations team.
• Oversee safety compliance across all operations, supporting accident/incident investigations and reinforcing a safety-first culture.
• Manage operating budgets, control direct costs, and identify opportunities for operational and fleet efficiency improvements.
• Lead workforce planning, recruiting, and retention initiatives to ensure adequate coverage for dynamic commuter service needs.
• Collaborate with internal stakeholders on technology integration, EV infrastructure readiness, autonomous mobility pilots, and fleet management strategies.
• Troubleshoot operational challenges in real time, implementing solutions that uphold client expectations and regional service standards.
• Ensure compliance with FMCSA, DOT, CPUC, and all relevant federal, state, and local transportation regulations in California.

Benefits

• Play a key leadership role overseeing high-visibility operations in the heart of Silicon Valley.
• Partner with industry-leading tech clients and help shape the future of mobility solutions.
• Opportunity to lead innovation initiatives, including EV fleet expansion and advanced transportation technologies.
• Competitive compensation, comprehensive benefits, and opportunities for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees