Senior Operations Manager - MIT

About the position

SBM's Manager in Training (MIT) program is designed to empower ambitious individuals, providing them with the tools and expertise required to excel in a permanent leadership role. As a Sr. Operations Manager (MIT), you will play a pivotal role in coordinating and overseeing the comprehensive execution of contractual obligations between SBM and our valued clients. This dynamic position encompasses a wide array of responsibilities, including strategic planning, meticulous supervision, budget management, vendor and supplier liaisons, fostering strong customer relationships, and the execution of high-level managerial and supervisory duties. Our MIT program is a blended-learning, 90-day program focused on immersing a manager in all aspects of running a multi-million-dollar business within the facilities industry. Training takes place on-site at one of our Fortune 500 client locations and guides trainees by integrating hands-on training, expert learning, real-time feedback, and personalized advice. The program is ideal for those seeking professional development opportunities at this level.

Responsibilities

• Play a central role in crafting and executing work schedules, guaranteeing the fulfillment of contracted services.
• Maintain a watchful eye on the physical condition of facilities to uphold safety and quality standards.
• Implement thorough inventory, supplies, and equipment management, ensuring a well-stocked and efficient environment.
• Oversee tasks related to 4insite compliance, championing the adherence to industry regulations.
• Spearhead investigations into improved equipment and methods, fostering innovation and efficiency.
• Review customer service requests with precision to uphold quality and prioritize tasks.
• Analyze budgets to identify areas for cost savings and operational improvement, driving the financial success of the site.
• Work diligently to meet budgeted goals, ensuring financial milestones are consistently achieved.
• Contribute to expanding into new markets, increasing market share, and securing a competitive position within the industry.
• Coordinate program specifications and contract requirements for potential proposals, demonstrating an acute understanding of client needs.
• Prepare and maintain comprehensive reports on all financial aspects of the business, including forecasting and trends.
• Assure the compliance of local, state, and federal regulations, including but not limited to FLSA, OSHA, and ADA.
• Act as a vital liaison between the company, clients, customers, employees, and subcontractors.
• Conduct regular meetings to maintain effective communication at all levels of the business.
• Assume a leadership role when required, stepping in for management to ensure continuous operational flow.
• Leverage your interpersonal and communication skills to foster a positive team environment, motivating a diverse group of individuals.
• Provide valuable feedback to team members, actively participating in their development and assisting in staff planning and recruitment.
• Elevate customer advocacy by delivering exceptional customer service and offering unwavering support.
• Continuously strive to meet and exceed customer expectations.
• Participate in an expedited training program lasting approximately three months, where you'll receive hands-on experience and mentorship opportunities.
• Drive your own learning plan, covering all aspects of managing a dynamic client facility.
• Flourish within a fast-paced team environment, where you'll provide operational support, lead management training, solve complex problems, and engage in regular communication with senior management.

Requirements

• A bachelor's degree or equivalent relevant experience.
• Preferred: 7-10 years of related experience and/or training in facility management.
• Preferred: 7-10 years of supervisory or management experience.
• Proficiency or advanced knowledge in the Microsoft Office Suite.
• Bonus: Some experience in Facilities/Janitorial roles, although not mandatory for the right candidate.
• Desired skills: Presentation abilities, critical thinking, problem-solving capabilities, adept at forming and maintaining business relationships, and computer proficiency.
• Preference for local candidates.
• Preferred: A background in long-standing customer service.
• Preferred: Proven experience in operations and facilities management.
• Bilingual in Spanish preferred.
• Active/Transferable DoD TS Clearance preferred.
• Relocation required if local opportunity is not available.

Benefits

• An attractive health benefits is offered, which includes medical, dental and vision plans.
• Flexible PTO.
• Compensation: $110,000 - $120,000 per year.