Senior Operations Manager, Fortress Operations

Augmedix • Mountain View, CA

205d

About The Position

As a Senior Operations Manager at Commure + Athelas, you will play a pivotal role in our Operations team focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution for clients and driving business metrics. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility. This full-time position requires working 5 days a week in our Mountain View, CA office.

Requirements

• 3-5 years experience in consulting, investment banking, or in operations at a fast-paced SaaS tech company.
• Experience with data analysis and developing data-driven solutions to new challenges.
• Deep experience in data analysis (SQL and excel strongly preferred). Basic open-resource SQL assessment will be part of the interview process.
• Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
• Ability to oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics.
• Experience working cross-functionally with sales, operations, and engineering teams to address internal needs and support company objectives.
• Proficiency in documenting and developing best practices to enable incremental improvement and optimization for Internal Ops processes.
• Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things.
• Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests.
• Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers.
• Proficient in Retool, Gsuite is a plus.
• Experience in the RCM (Revenue Cycle Management) space is a bonus.

Responsibilities

• Ensure the efficient and timely execution of all essential aspects of internal operations projects, from project initiation to launch.
• Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.
• Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.
• Breakdown complex, challenging business problems.
• Own execution and outcomes.
• Drive operational metrics (process throughput, defect rate, etc.).
• Understand the business in-and-out to be proactive about solving emerging problems.

Benefits

• Flexible PTO (pending specific geographical locations)
• Medical, dental, vision
• Maternity and paternity leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Number of Employees: 1,001-5,000 employees