Senior Operations Manager, Enterprise Ambient AI

Commure + Athelas

111d

About The Position

We are seeking a Senior Ops Manager, to lead the successful implementation and adoption of Commure's Ambient AI product suite across our enterprise healthcare clients. This leadership role is pivotal in ensuring seamless client onboarding, accelerated time-to-value, and long-term adoption success. You will directly manage a team of implementation specialists, own relationships with strategic clients, and dedicate a portion of your time to driving process improvements, removing blockers, and building scalable onboarding and implementation practices across the organization. This role is fully remote with required travel 25-50%.

Requirements

• Bachelor’s degree in Healthcare Administration, Business, Computer Science, or related technical field.
• 7+ years of experience in SaaS technology, healthcare technology, or similar roles, with at least 2+ years of direct team leadership.
• Proven ability to lead teams through complex enterprise-scale implementations.
• Strong technical aptitude with data analysis (excel and SQL preferred) and data visualization tools (Looker, Tableau).
• Excellent project management skills and ability to oversee multiple strategic implementations simultaneously.
• Superior communication and presentation skills, particularly with C-level stakeholders.
• Experience with change management and stakeholder engagement in healthcare or enterprise environments.
• Ability to travel up to 25% - 50% of time.

Nice To Haves

• Master’s degree in a relevant technical or healthcare field.
• Familiarity with AI/ML technologies in healthcare.
• Deep understanding of healthcare workflows and EHR systems.
• Experience with low-code platforms (Retool preferred).
• Ability to write/understand basic JavaScript and SQL.
• Background in clinical documentation or medical scribing.

Responsibilities

• Directly lead, mentor, and develop a team of implementation specialists, ensuring high performance, professional growth, and accountability.
• Drive continuous improvement in implementation processes, including playbooks, onboarding workflows, and issue resolution approaches.
• Proactively identify and remove blockers that slow down implementations or adoption.
• Partner cross-functionally to define and refine onboarding and implementation methodologies that scale.
• Oversee end-to-end implementation projects for new strategic clients, from kickoff through go-live and steady state.
• Develop and execute comprehensive implementation plans aligned with client objectives and timelines.
• Coordinate cross-functional teams (IT, clinical staff, administrative personnel) to ensure smooth implementations.
• Configure and customize Commure solutions to meet client-specific workflows.
• Own and nurture C-level client relationships during implementation, ensuring satisfaction and adoption.
• Establish and track KPIs to measure implementation success and adoption.
• Collaborate with Product and Engineering teams to resolve technical issues and feed insights back into product roadmaps.
• Oversee the creation and maintenance of implementation documentation, best practices, and training resources.
• Ensure standardized use of tools (e.g., Retool, Looker/Tableau, SQL) to build dashboards, track progress, and deliver insights.
• Build and automate reporting solutions to improve transparency and accountability across implementations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees