Senior Operations Manager, Air Data Migrations

Commure•Mountain View, CA

3d•Onsite

About The Position

As our Senior Operations Manager, Air Data Migrations, you will own the end-to-end process of migrating customer data from legacy EMRs into Athelas Air. You’ll blend deep technical know-how with strong program management and customer-facing skills, ensuring data integrity, timely delivery, and a world-class onboarding experience. Read more about Air ! This full-time position requires working 5 days a week in our Mountain View, CA office.

Requirements

Experience: 3+ years in operations management, technical program management, and/or implementation leadership roles
Client facing experience
[Required] Experience with Python and popular data frameworks (e.g., Pandas, NumPy) and OCR frameworks (e.g., Tesseract, AWS Textract)
Proficiency in SQL

Nice To Haves

Experience managing EMR data migrations (Epic, Cerner, Allscripts, eClinicalWorks, etc.) is a plus

Responsibilities

Lead Migration Strategy & Planning
Assess customer’s existing EMR data model, reporting schemas, and integration capabilities
Define scope, timelines, resourcing, and risk mitigation plans
Data Mapping & Transformation
Collaborate with engineering and product to develop data mapping specifications (e.g., HL7 → FHIR, flat-file to JSON)
Oversee extraction, transformation, and loading (ETL) processes using SQL and ETL tools (e.g., Talend, SSIS)
Project & Stakeholder Management
Serve as primary point of contact for customers’ technical and operational teams
Drive cross-functional alignment with Professional Services, Support, and Product
Track milestones, deliverables, and issue resolution in project management tools (e.g., JIRA, Asana)
Quality Assurance & Validation
Design and enforce data validation protocols and reconciliation reports
Conduct test migrations, sampling, and post-go-live audits to confirm data accuracy
Process Documentation & Continuous Improvement
Develop and maintain playbooks, checklists, and standard operating procedures
Identify recurring challenges and implement process improvements to streamline future migrations
Training & Enablement
Train internal teams and customer admins on migration best practices, tools, and troubleshooting techniques
Share lessons learned and contribute to internal knowledge bases
Offshore QA Team Training & Management
Develop and deliver training programs for offshore QA teams to validate data migrations and ensure data integrity
Manage offshore QA workflows, set performance metrics, and ensure adherence to QA protocols
Coordinate across time zones, facilitate clear communication, and escalate issues promptly
Monitor QA deliverables, provide coaching, and drive continuous improvement in QA processes