Senior Operations Leader

Wonder•Manheim, PA

3d•$81,500 - $94,000•Onsite

About The Position

As a Senior Operations Leader, you’ll be the business leader of a Wonder location overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. This role goes far beyond food service. You will lead a multifunctional team, manage cross brand collaboration in a single facility, and own the local P&L like a true General Manager. Success in this role requires operational dexterity: you may be navigating staffing decisions one moment and vendor relations the next. You’ll manage both employees and nonemployees (contract partners), drive business results, and represent Wonder in the local partner ecosystem. This is a unique opportunity for an experienced leader from operations, logistics, eCommerce, hospitality, or similar domains to build, manage and grow a complex operation.

Requirements

A business operator with at least 3 years of experience leading high-volume, complex operations in sectors like logistics, field-based retail, hospitality, food, or eCommerce
Experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services
Proven leadership background and track record of progressive growth and advancement
Demonstrated success in full P&L ownership, KPI management, and driving operational results
A proactive problem solver who thrives in fast-paced, ambiguous environments
Comfortable managing hybrid workforces across employees and contracted vendors/partners
Known for cross-functional fluency—able to influence and collaborate across finance, HR, logistics, culinary, and partner organizations
Obsessed with customer service, quality, accountability, and results
Must be 21 years old and legally authorized to work in the US
Must be able to lift up to 50 pounds and stand for extended periods
Must have open availability, including nights and weekends
Food Handler Certification (or willingness to obtain)

Responsibilities

Lead Day-to-Day Operations with Excellence
Oversee all aspects of day-to-day operations across kitchen, service, and fulfillment channels (dine-in, pickup, delivery)
Optimize labor deployment, throughput, and service execution to meet evolving business needs
Ensure strict adherence to labor, food safety, team member safety, and compliance standards
Monitor and manage inventory accuracy, waste reduction efforts, and product shelf life adherence
Maintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real-time
Monitor customer feedback and operational trends to make data-informed decisions that drive service excellence
Set and drive key operational KPIs, ensuring alignment across internal and external contributors
Manage Team and Partner Performance
Hire, onboard, coach, schedule, and develop a high-performing team of hourly employees and shift leaders
Lead a blended on-site workforce of internal employees and external partners (contracted or brand-affiliated staff)
Create a collaborative, on-brand environment where Wonder and third-party teams operate seamlessly under one roof
Address performance issues respectfully and quickly using coaching and performance tools
Ensure compliance with state and federal labor laws
Drive Business Results & Own the P&L
Take full ownership of the location’s P&L and use data to influence labor efficiency, food costs, and operational margin
Establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance
Partner cross-functionally (with finance, culinary, procurement, logistics, etc.) to identify cost-saving and revenue-driving opportunities
Build action plans around local performance insights, customer feedback, and operational trends
Grow the Business
Own and drive company talent pipelines with a strong focus on succession building and readiness
Select, develop, and deploy certified trainers to support new store openings and maintain consistent onboarding of new hires
Actively mentor and coach managers-in-training, preparing them for potential transfers or leadership roles at other locations
Serve as a hands-on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth
Anticipate future business needs and strategically align staffing, scheduling, and development efforts to ensure the organization is prepared for growth
Contribute to company innovation and evolution by sharing feedback, piloting new initiatives and championing best practices for company-wide rollout
Manage Partnerships & Represent the Wonder Brand
Serve as the on-site point of contact for brand partners, vendors, and contracted operators
Nurture relationships with local stakeholders to foster trust, partnership, and operational consistency
Ensure that each brand operating in the kitchen adheres to Wonder’s service and food quality standards to deliver a flawless customer experience
Represent Wonder in local community and business interactions, helping to grow our reputation and customer base