Senior Operations & Implementation Associate

TodayTix Group•New York, NY

3d•$60,000 - $65,000•Hybrid

About The Position

TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands––including TodayTix , New York Theatre Guide , London Theatre , Show-Score , Arthouse , and Secret Cinema ––connects millions of customers with the best in live entertainment. In 2025, TTG entered a new chapter as part of MARI , the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement. Life at TodayTix Group We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next. New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development. Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply. is TodayTix Group's enterprise-level ticketing and e-commerce division, providing the technology and tools that help leading cultural organizations, attractions, and live events power their box office operations and drive online sales. We’re looking for a Senior Operations & Implementation Associate to join the PxT team. You’ll own the end-to-end setup and launch of multiple partner events, manage complex inventory and pricing scenarios, serve as a key operational point of contact for partners, and be a reliable presence on-site when it counts. You’ll bring a track record in ticketing operations and the judgment to work independently — escalating when needed, but not waiting to be told what to do. Your work will directly shape how we deliver for London partners like Secret Cinema and The Mousetrap , NYC partners like Little Island, and others in our growing portfolio. You’ll also contribute to the SOPs, training materials, and implementation frameworks that define how PxT scales. Please note: this is a full time role and qualified candidates must be based in the greater New York area. We encourage collaboration by working a minimum of 2 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week. Some evenings and weekend work, especially around event launches, will be required. The salary range for this role is $60,000 -$65,000 per year.

Requirements

3–4 years of experience in ticketing operations, box office management, or live event operations — you understand the ticketing lifecycle end to end.
Hands-on familiarity with a ticketing platform; experience with Spektrix, AudienceView, Lineup, or similar is valued.
Strong organizational skills and high attention to detail — you've managed multiple concurrent workstreams and know how to keep things from slipping.
Confidence working independently and making judgment calls; you escalate with context, not just problems.
Excellent written and verbal communication skills; you can translate operational detail into clear partner-facing language.
Proficiency in Excel or Google Sheets; comfort with data and a willingness to get into the numbers.
Flexibility to work some evenings and weekends, particularly around event launches.
Genuine interest in live entertainment, performing arts, or cultural programming — this work is more fun when you care about what's on stage.

Nice To Haves

Experience working within a SaaS or product-led organization, or comfort navigating product development timelines.
Familiarity with project management tools (Notion, Monday.com, Asana, or similar).
Experience supporting partner or client onboarding in an operational or implementation capacity.
Exposure to the US and/or UK live events markets.

Responsibilities

Own the setup and launch of multiple partner events in the TodayTix ticketing platform — accurate pricing, inventory, allocations, and availability across all channels.
Manage complex inventory and pricing scenarios across concurrent partners, identifying and resolving issues before they reach the partner.
Serve as a reliable operational point of contact for partners, handling most queries independently and escalating with context when needed.
Lead on-site support at event launches, including training venue and FOH staff on PxT ticketing workflows.
Own and improve ticketing SOPs and operational runbooks; surface patterns in friction with structured recommendations, not just observations.

Benefits

Hybrid work environment (blend of in-office and at-home days)
Up to 4 weeks per year of flexible 'work from anywhere'
Healthcare, vision, and dental plans, with generous contributions from the company
Life and disability insurance
Paid Parental Leave
Generous 401(k) Matching
Flexible Paid Time Off
Free membership to One Medical Group & Employee Assistance Program
Annual Professional Growth Budget
Employee donation matching
Employee Referral Program
Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits