Senior Operations Engineer

Brightspeed • Charlotte, NC

1d • Hybrid

About The Position

Brightspeed has an exciting opportunity for a Senior Operations Engineer to join our growing team! As the Senior Operations Engineer you will provide 24/7/365 Tier 3 technical support for critical facility infrastructure, ensuring operational stability, efficiency, and cost‑effective performance. This includes advanced troubleshooting and oversight of AC and DC power systems, UPS and battery plants, generators, ATS/STS systems, grounding, and building infrastructure across core sites. As a Senior Operations Engineer your responsibilities will include: Delivering Tier 3 technical support to field technicians and management, stabilizing emergency situations and reducing reliance on external vendors Maintaining core site readiness by identifying, documenting, and prioritizing infrastructure deficiencies; escalating jeopardy conditions to leadership Evaluating and identifying end of life or at risk critical infrastructure and collaborating with planning teams to initiate replacement processes Serving as a subject matter expert on cross functional projects, providing technical guidance and problem solving support Supporting disaster recovery efforts for facilities and critical infrastructure systems Assisting program managers with preventive maintenance scheduling and execution Ensuring business continuity documentation is accurate and up to date for all assigned sites Providing Preventive Maintenance Inspection (PMI) and technical troubleshooting training to field technicians Managing capacity planning for critical infrastructure across assigned core locations

Requirements

• Bachelor’s degree in related field or equivalent experience
• Minimum of 5 years of hands‑on experience with critical infrastructure, electrical systems, and AC/DC power equipment
• Ability to perform highly complex technical tasks and lead teams, vendors, and contractors on large scale projects
• Strong verbal and written communication skills for conveying technical requirements and expectations
• Positive, solutions oriented approach when working with internal and external partners
• Solid working knowledge of computing and internet technologies

Responsibilities

• Delivering Tier 3 technical support to field technicians and management, stabilizing emergency situations and reducing reliance on external vendors
• Maintaining core site readiness by identifying, documenting, and prioritizing infrastructure deficiencies; escalating jeopardy conditions to leadership
• Evaluating and identifying end of life or at risk critical infrastructure and collaborating with planning teams to initiate replacement processes
• Serving as a subject matter expert on cross functional projects, providing technical guidance and problem solving support
• Supporting disaster recovery efforts for facilities and critical infrastructure systems
• Assisting program managers with preventive maintenance scheduling and execution
• Ensuring business continuity documentation is accurate and up to date for all assigned sites
• Providing Preventive Maintenance Inspection (PMI) and technical troubleshooting training to field technicians
• Managing capacity planning for critical infrastructure across assigned core locations

Benefits

• We offer competitive compensation and comprehensive benefits.
• Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health.
• Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior