Senior Operations Engineer
Lumen Technologies•Augusta, ME
460d•$80,510 - $107,340•Remote
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About The Position
Lumen is seeking a highly skilled Senior Operations Engineer for ContactEngine to design, develop, and maintain automated customer journeys using the ContactEngine platform. This role involves collaboration with various teams to gather requirements, implement journey logic, and ensure high availability and performance of customer interactions. The engineer will also participate in Agile/Scrum processes and stay updated with best practices in customer journey automation.
