Senior Operations Coordinator

Valerie Health • Chattanooga, TN

105d • $50,000 - $65,000

About The Position

Our Operations team is the backbone of Valerie Health's healthcare platform, ensuring seamless data flow between our technology and partner medical practices. As a Senior Operations Coordinator, you’ll be a trusted lead on the frontline delivery operations team, owning high-priority workflows, supporting newer team members, and helping uphold daily quality. You’ll serve as a go-to operator during live coverage and help identify trends that improve how we work. This role offers opportunities to grow into specialization or leadership over time, but most importantly, it’s for someone who takes pride in operational excellence and wants to make a difference in healthcare.

Requirements

• 2+ years in operations, administrative workflows, medical documentation, or customer service in a structured, high-volume environment
• Experience supporting or leading shift-based teams, QA efforts, or workflow escalations

Nice To Haves

• Startup experience
• Familiarity with EHRs, HIPAA compliance, or healthcare workflows

Responsibilities

• Deliver Operational Excellence: Accurately and efficiently process complex and high-volume tasks related to referral and clinical data workflows.
• Own Shift-Level Execution: Serve as a shift lead, helping to monitor SLA progress, field questions from peers, and escalate blockers to site leadership as needed.
• Mentor and Support Peers: Help onboard new hires, reinforce best practices, and ensure team members are set up for success during live shifts.
• Maintain High Quality: Set the bar for accuracy and consistency, flagging quality issues and assisting in calibration and process documentation.
• Collaborate Across Teams: Work with Ops, Product/Engineering, and Customer teams to improve workflows, resolve issues, and enable customer implementations.
• Handle Operational Exceptions: Confidently manage outlier cases and serve as a problem-solver for your shift.

Benefits

• Compensation: $50,000–65,000 annually
• Equity: Ownership in a high-growth, AI-native startup
• Benefits: (Almost) fully covered medical, dental, vision, and 401(k)
• PTO: Flexible time off - we work hard and encourage recharging

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level