GUCCI Senior Operations Controller - Chicago Michigan Avenue

Kering•Chicago, MI

15d

About The Position

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. Job Description Role Mission The Gucci Senior Operations Controller is responsible for providing operational support to the business by overseeing an efficient stockroom to ensure accurate inventory and the ability to prioritize the process of providing clients with exceptional service by supporting the selling process as needed.

Requirements

Minimum 2-3 years of retail experience, luxury or contemporary preferred
Supervisory experience a plus
Excellent written and communication skills
Previous experience in retail or other service-related industry is preferred
Ability to analyze information, identify business priorities, and problem solve
Works with a high degree of integrity and strong ethic
Ability to manage multiple tasks in a fast-paced environment
Excellent organizational skills and attention to detail
Experienced with technology to utilize internal retail systems and shipping software programs
Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes
Team player attitude

Responsibilities

Execute shipping and receiving process and report any issues to Store Director or Operations Manager, taking the necessary steps to resolve
Ensure timely movement of merchandise as directed by Store Director or Operations Manager while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages
Ensure an accurate and organized store inventory at all times – oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager
Develop and share ideas to increase efficiency and reduce operational costs
Support the team in the selling process, ensuring the highest level of client experience
Print and ticket merchandise, returns, and price adjustments
Process repairs and damages on a timely basis according to company guidelines
Assist with physical maintenance of the boutique when needed
Pack, handle, and store merchandise according to Gucci standards
Support store initiatives and projects on an as needed basis
Follow all company policies and procedures.