Senior Operations Consultant | BPRO Disbursemens Merrill and Private Bank

Bank of America • Dallas, TX

181d

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.

Requirements

• Problem Solving: ability to draw upon past knowledge and experiences to find a solution and define a path of action
• Decision Making: ability to objectively select an optimal course of action within an acceptable timeframe, applying experience, data and facts
• Prioritization: ability to exercise conscious control of time spent on multiple activities while handling competing priorities and organizing and delegating the work to increase effectiveness, efficiency, and productivity
• Adaptability: ability to change behavior in response to or in anticipation of changes in the work environment
• Process Management: ability to monitor ongoing process performance, address pain points, and remediate issues to reduce risk
• Continuous Improvement: ability to continually improve processes through streamlining efforts and removing inefficiencies
• Strategic Thinking: ability to translate ideas into a plan of action to achieve a goal or set of goals

Responsibilities

• Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
• Manages projects and direct activities of a team related to special initiatives
• Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
• Builds relationships with business partners across various Lines of Business
• Manages and defines responsibilities and accountabilities for key program and projects

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level