Senior Operations Associate, Robot

Doordash•Mesa, AZ

31d•Onsite

About The Position

DoorDash Labs is an independent team within DoorDash. We're hiring a Senior Operations Associate to lead a team of operators to execute against autonomy goals. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you! We are looking for a driven Senior Operations Associate who is excited about managing a dynamic operations team leading the forefront of delivery technology. You will manage a PM shift (3:30-12AM MST) of our operations team supporting autonomous testing, bringing autonomous technology from ideation to commercialization. You will report to an Associate Operations Manager or Operations Manager on our robotics team in our DoorDash Labs organization. This job is 100% onsite at our Operations Hub in Mesa, AZ with some duties in Chandler and Tempe, AZ.

Requirements

4+ years of experience (preferably in the autonomous industry or with strong interest)
Managed an operationally efficient team through multiple product phases
A proven track record of operating in cross-functional initiatives and succeeding in a complex and fast moving environment
An analytical mindset and can deliver actionable recommendations out of complex situations; Proficiency in gSuite, JIRA and SQL is preferred but not essential

Responsibilities

Manage a component of our operations
Effectively communicate status updates to key stakeholders, including timely identification and escalation/resolution of issues
Serve as an escalation path for issues in the field, to include incidents and onsite presence depending on severity
Maintain an "and not either or" attitude when it comes to balancing business needs, costs, and safety
Be an expert in our autonomous technology and help track and convey changes to it
Strive to push metrics and add to them personally

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