Senior Operations Associate, Pre-Launch Team

Commure•Mountain View, CA

About The Position

As a Sr. Operations Associate, Pre-Launch at Commure + Athelas, you will play a pivotal role in our operations team, focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution for clients and driving business metrics. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility.

Requirements

2-5 years of experience in healthcare operations, revenue cycle management (RCM), or billing, ideally within a HealthTech, SaaS, or consulting environment.
Prior experience in consulting, investment banking, or operations at a fast-paced organization with strong analytical and execution demands.
Strong data and technical aptitude, with experience validating, analyzing, and interpreting large data sets.
Deep experience with data analysis tools (SQL and excel strongly preferred). Basic SQL assessment will be part of the interview process.
Understanding of healthcare operational and financial workflows, with the ability to translate them into technical and process requirements.
Experience supporting implementations, onboarding, or process improvement projects, preferably across cross-functional teams.
Demonstrated project management skills, with the ability to coordinate multiple workstreams in a fast-paced environment.
Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
Ability to oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics.
Proficiency in documenting and developing best practices to enable incremental improvement and optimization for Internal Ops processes.
Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers.

Nice To Haves

Proficient in Retool, Gsuite is a plus to collaborate effectively across technical and non-technical stakeholders.
A genuine passion for improving RCM and enthusiasm for solving operational challenges that directly impact health systems.

Responsibilities

Ensure the efficient and timely execution of all essential aspects of internal operations projects, from project initiation to launch.
Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Launcher, Account Management, and other Operations teams.
Applying healthcare revenue cycle and billing experience to validate configurations, identify risks, and prevent downstream denials or operational issues.
Conducting data validation, reporting, and quality checks to ensure accuracy and integrity during implementation.
Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.
Break down complex, challenging business problems.
Own execution and outcomes.
Troubleshooting data, process, and workflow blockers and coordinating with cross-functional teams for resolution.
Providing business and technical insights that improve workflows and support successful outcomes.
Acting as a reliable link between operational and technical teams, ensuring accurate capture and execution of requirements.
Performing other related duties as assigned to support the needs of the Business Operations needs.