Senior Operations Associate, Implementation

Commure

15d•Remote

About The Position

We are seeking an experienced Operations Associate to drive the successful implementation and adoption of Commure's product suite across our enterprise healthcare clients. This role is crucial in ensuring smooth client onboarding, rapid time-to-value, and will involve leading a team of implementation specialists while managing our most strategic client relationships. This role is entirely remote-based with travel requirements up to 50%

Requirements

Bachelor's degree in Healthcare Administration, Business, Computer Science, or related technical field
3+ years of experience in SaaS technology, healthcare technology or a similar role
Technical aptitude with basic data analysis capabilities i.e. SQL and experience with data visualization tools (Looker, Tableau)
Excellent project management skills with the ability to manage multiple strategic implementations simultaneously
Superior communication and presentation skills, particularly with stakeholders
Experience with change management and stakeholder engagement at enterprise scale
Ability to travel 25% of time (upwards of 50% based on site/client) for on-site client engagement

Nice To Haves

Experience with AI/ML technologies in healthcare
Strong understanding of healthcare workflows and EHR systems (especially Epic)
Experience with low-code platforms (Retool preferred) for creating operational dashboards and tools
Ability to write and understand basic JavaScript/SQL for customizing implementations
Background in clinical documentation or medical scribing

Responsibilities

Drive activation projects for new strategic clients, from kickoff to go-live and steady state
Define and standardize implementation methodologies and best practices across the organization
Develop and execute comprehensive implementation plans aligned with client objectives and timelines
Coordinate cross-functional teams including IT, clinical staff, and administrative personnel during the implementation
Configure and customize Commure solutions to meet specific client requirements and workflows
Design and build custom operational tools and dashboards using Retool to support client implementations and track metrics
Create and maintain data pipelines and analytics workflows to monitor implementation progress
Develop SQL queries and scripts to analyze client usage patterns and adoption metrics
Design and deliver training programs for various user groups (providers, staff, administrators)
Establish and track key performance indicators (KPIs) to measure implementation success
Build automated reporting solutions to track implementation progress and success metrics
Own and nurture C-level relationships during the activation phase, ensuring high satisfaction and adoption
Create and maintain implementation documentation, best practices, and process improvements
Collaborate with Product and Engineering teams to resolve technical issues during implementation
Drive continuous improvement of implementation processes based on metrics and feedback