Senior Operations Associate, Delta Careers
About The Position
As an Senior Operations Associate, Delta Careers, you are a core owner of program delivery and experience quality. You ensure that complex, multi-stakeholder programs run smoothly and feel seamless to students, mentors, and partners. This is not a back-office role. You will sit at the center of program execution, working closely with mentors, program coordinators, internal teams, and external partners to deliver consistently high-quality experiences at scale. This role is ideal for someone who enjoys ownership, problem-solving, and making systems work better over time.
Requirements
- Experience in program operations, project management, education, or coordination-heavy roles.
- Strong organizational skills and comfort managing multiple moving parts at once.
- Clear, professional written and verbal communication.
- Ability to work independently in a fast-paced, remote or distributed environment.
Nice To Haves
- High ownership mindset: you naturally take responsibility and see things through.
- Strong problem-solving instincts and comfort with ambiguity.
- Thoughtful, people-centered approach when working with students, mentors, and colleagues.
- Interest in building systems, not just executing tasks.
- Calm under pressure and confident handling complex situations.
Responsibilities
- Own the operational execution of Delta Careers programs from start to finish.
- Translate program goals into clear timelines, workflows, and day-to-day execution plans.
- Ensure programs are delivered smoothly, on time, and to a high standard—even when conditions change.
- Act as the primary operational point of contact for mentors, program coordinators, and internal stakeholders.
- Build strong working relationships with mentors and partners through clear communication and reliability.
- Support program coordinators with guidance, alignment, and escalation handling when needed.
- Proactively identify risks, bottlenecks, or gaps before they escalate.
- Exercise sound judgment in fast-moving situations to protect student experience and program quality.
- Handle escalations calmly, professionally, and with a solutions-oriented mindset.
- Capture feedback, insights, and learnings from each program cycle.
- Contribute to improving systems, templates, and processes so programs become more efficient and scalable over time.
- Share program highlights, testimonials, and insights with internal teams to support broader impact.
Benefits
- A fast-growing, global organization with meaningful ownership from day one.
- Flexible working environment with autonomy over how you work.
- Strong internal mobility, many roles are filled through internal growth.
- Annual individual training budget to support your development.
- A culture built on trust, feedback, and continuous improvement.
- Exposure to global programs, partners, and innovative education models.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
