Senior Operations Analyst - Information Technology Administrative Systems

NORC at the University of Chicago • Chicago, IL

4d • $77,000 - $103,000 • Hybrid

About The Position

NORC at the University of Chicago is seeking a Senior Operations Analyst to join the IT Administrative Systems group. Working closely with IT management, this position will be involved in a broad range of critical management functions, including: Be the primary point of contact with telecom carrier accounts Telco data extraction and manipulation, analysis and reporting Telecommunications invoice auditing and approval Financial budgeting, scenario planning, and reporting Usage analysis and reporting Process definition and documentation Quality assurance and process improvement Support contract renewals Manage telco vendor relationships This position will be based in our Chicago Loop office, with the expectation of hybrid work schedule of two days a week in the office. NORC's Information Technology program provides technology services to our staff and clients. Given the critical role technology plays in our day-to-day lives, we are committed to providing professional, high-quality solutions in order to further our collective goal of advancing social science research.

Requirements

• Bachelor's Degree in Business, Finance, Telecommunications, or related degree. Or equivalent work experience.
• At least 3 years of relevant experience in Telecommunications or with Telecommunications vendors.
• Experience working with external vendors in contract negotiations.
• Must have significant experience with Excel; experience with Access, SAS is a plus.
• Knowledge of principles and processes of survey research, especially data collection practices.
• Strong analytical skills, excellent problem identification and solving skills, accuracy, attention to detail, oral and written communication skills.
• Ability to meet deliverable timelines, identify and resolve issues in a timely manner; Proven record of working in a teamwork environment.
• Expectation of hybrid work schedule of two days a week in our Chicago Loop office.
• Qualified applicants must be eligible to work in the U.S. We regret that we are unable to offer visa sponsorship for this position.

Responsibilities

• Process monthly telco invoices and manage approval process.
• Produce and validate monthly usage metrics.
• Develop standard processes and reports.
• Ensure the ongoing accuracy of the reports.
• Proactively manage telco vendor and relationships and serve as primary point of contact for telco carriers.
• As reports are produced, analyze content and highlight relevant issues.
• Working with the IT managers, AP, and financial analysts, develop strategies to address problems in data or processes or revealed through reporting mechanisms.
• Participate in implementation of strategies.
• Lead special projects as required, for example, analysis of usage and call history data, preparation of SOPs, documentation of processes, auditing compliance with certain procedures, and user documentation of telco services.
• Perform other duties as assigned.

Benefits

• Generously subsidized health insurance, effective on the first day of employment
• Dental and vision insurance
• A defined contribution retirement program, along with a separate voluntary 403(b) retirement program
• Group life insurance, long-term and short-term disability insurance
• Benefits that promote work/life balance, including generous paid time off, holidays; paid parental leave, bereavement leave, tuition assistance, and an Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees