Senior Operations Analyst, Baseball Data Platform

Mlb Advanced Media, L.P.•San Francisco, CA

1d•$120,000 - $140,000

About The Position

Our Baseball Data Platform team is looking for a Senior Operations Analyst. The vision of the Baseball Data Platform team is to capture the story of baseball through its data. As a Senior Operations Analyst at MLB, you will fulfill that vision by supporting our customers, tracking and improving data quality, and leveraging data to deliver insights using play-by-play and Statcast tracking data. You will partner closely with world-class software engineers, data scientists, and subject matter experts with the sports' richest and most robust data at your fingertips. The Senior Operations Analyst, Baseball Data Platform will play a pivotal role in ensuring the accuracy, consistency, and reliability of data across various systems and processes. This role involves collaborating with cross-functional teams to implement and maintain data quality initiatives, as well as providing ongoing support to address data-related issues. The successful candidate will leverage previous experience in sports analytics to enhance the use and reliability of data in decisions across baseball while being open-minded about new data and technology. The candidate should be comfortable working in a fast-paced environment and comfortable balancing communications with multiple internal and external stakeholders.

Requirements

5+ years of experience with data related to baseball, and/or in technical support/operations roles
A track record of the ability to problem solve complex issues, with outstanding critical thinking skills, from initial identification through implementation of preventative measures
Proven experience communicating professionally in a customer support role with technical and non-technical users
Flexibility to work scheduled night, weekend, and holiday support shifts, especially during baseball season
Extremely organized and ability to balance multiple priorities at once in a fast-paced environment
Proactive communicator with internal and external stakeholders with the goal of anticipating what the stakeholders need.
Highly collaborative in nature and team-oriented
Self-motivated, with high standards and a drive towards continuous improvement
Ability and desire to travel up to 15% for baseball events and team meetings
A love of baseball!

Nice To Haves

An understanding of how MLB Clubs and partners use baseball data in daily operations or related experience is preferred
Familiarity with any of the following is preferred, but not required: baseball tracking systems, APIs, contracts, SQL, Python, R

Responsibilities

Flexibility for weekly support shifts during business hours, nights, and/or weekends to support MLB Club questions/needs and internal baseball technology incident response, including weekly night shifts until the end of MLB games each night (often 2am ET/11pm PT) during the season.
Triage complex, multi-faceted issues to identify root causes and mitigation steps
Work proactively with stakeholders and teammates to identify preventative measures to limit issue impact and recurrence
Analyze current operational processes and design streamlined, data-driven workflows to reduce manual effort and human error
Act as a Subject Matter Expert (SME) on the Baseball Data Platform team, possessing the practical, end-to-end knowledge necessary to support most operational dependencies relied upon by both internal staff and external partners.
Pursue and prioritize potential data quality issues and support incidents both proactively and responsively
Achieve comprehensive expertise in Baseball Data Platform tools. This includes knowing the who/what/why/how of users of our data.
Respond directly to inquiries from MLB clubs, broadcasters, and MLB leadership while training others to do so effectively
Proactively monitor Major League, Minor League games, dashboards, and internal channels for reported data and technology issues while identifying potential gaps in visibility
Collaborate with external data partners and internal teams within the technology group to identify and detect data quality and incident response trends and present findings to MLB leadership and Club/Vendor personnel
Collaborate with developers and data engineers to gather requirements for and rigorously test new operational tools (e.g., custom dashboards, mobile scouting applications) before their wider deployment
Maintain day-to-day relationships with baseball data partners and coordinate execution of legal agreements, data permissions, and ad hoc requests.