Senior Operational Performance Advisor

DHL (Deutsche Post) • Westerville, OH

78d

About The Position

To advise sites on all activities related to Operational Excellence processes and coordinate training and implementation of those processes. The primary point of contact for site leadership in regards to operational support and related initiatives (OMS, QA programs, training documentations, compliance metrics, reporting). Effectively communicate operational performance throughout the hierarchy, including actions, results, and initiatives to/from sites. Actively engage with the Operational Excellence team for guidance on the execution of core OE activities at the multi-site level. This includes execution of management system of program requirements, site level trainings, and SOPs, site assessments and reporting. Responsible for managing internal projects related to the OE/QA performance of your site(s). Support Site Champions on OE/QA process initiatives across assigned sites as appropriate. Communicate and educate associates on the understanding of OE/QA programs and the manner in which they contribute. Communicate with operational leaders to communicate/update on progress of site implementation projects. Coordinate with functional managers on testing, vetting, and creating tools and resources that can be implemented across account/region/sectors.

Requirements

• BA/BS degree, preferred
• 2-5 years logistics industry experience, preferred
• 2-3 years Quality/Operational Performance experience, preferred

Responsibilities

• Advise sites on Operational Excellence processes and coordinate training and implementation.
• Act as the primary point of contact for site leadership regarding operational support and related initiatives.
• Effectively communicate operational performance throughout the hierarchy.
• Engage with the Operational Excellence team for guidance on core OE activities at the multi-site level.
• Manage internal projects related to OE/QA performance of assigned site(s).
• Support Site Champions on OE/QA process initiatives across assigned sites.
• Educate associates on OE/QA programs and their contributions.
• Communicate with operational leaders on progress of site implementation projects.
• Coordinate with functional managers on testing, vetting, and creating tools and resources.

Benefits

• Competitive wages
• Excellent affordable insurance benefits (health, dental, vision, and life)
• 401K plan
• Paid vacation and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Couriers and Messengers
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees