Senior Operating Model Consultant

JLL-posted 8 days ago
Full-time • Mid Level
Hybrid • Chicago, CO
5,001-10,000 employees
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JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Operating Model Consultant - JLL Chicago (hybrid) We are looking for Senior Operating Model Consultant for our Global Business Excellence & Transformation (BE&T) team to support the delivery of high-quality operating model diagnostic, design and optimization initiatives. Abo ut JLL We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL! Role Purpose We are looking for a dynamic and enthusiastic Operating Model Consultant to support our Business Excellence & Transformation team in its role leading JLL’s Global transformation agenda. This role requires working collaboratively with internal customers & stakeholders to diagnose, design, execute and lead teams through operating model initiatives of varying sizes and complexity. The successful candidate will join a high performing, global team with a charismatic leader and the ear of the Global Executive Board of a Fortune 500 business. The role is hybrid in Chicago, and the candidate must be able to travel to our offices in Chicago with some small commitment to travel within the US.

  • Engaging with key stakeholders companywide to shape their vision and strategy, identifying high-level blockers that will act as design principles for a more in-depth operating model design review
  • Supporting and leading holistic operating model design diagnostics, identifying thematic improvement themes across people, process and technology levers, supporting the business case drafting and internal investment processes
  • Using operating model design methodologies and principles to form future-state people, process, technology, governance, and location strategies that deliver on business and functional objectives
  • Assisting business and functional leads in the delivery of the future-state operating model design
  • Building and maintaining ongoing relationships with internal customers and Business Excellence & Transformation team members
  • Coaching and guiding project team members, including the mentoring of junior employees and the contribution to our shared knowledge base
  • The successful candidate will combine the ability to lead multiple teams/workstreams with project management skills and prior experience designing and delivering operating model diagnostic and design.
  • The candidate needs a commercial mind-set, strong financial acumen and excellent listening and communication skills.
  • A logical, structured approach to problem solving and common sense are key.
  • Strong professional experience, ideally with a top-tier consulting firm and/or with a firm with a well-established transformation agenda at a Senior Manager level
  • Proven track record in diagnosing business challenges, designing solutions and delivering results through the implementation of strategic and tactical operating model and/or organizational design change
  • Experience of multi-territory business transformation, including working across multiple jurisdictions to identify opportunities for process improvements including automation, technology enhancements, offshore migration and/or significant changes to location strategy
  • Understanding of or exposure to global real estate markets preferred but not essential
  • Leadership Skills: An individual with exceptional communication skills coupled with excellent active listening skills. Ability to clearly articulate messages to a variety of audiences. Establish and maintain strong relationships on all levels of organization.
  • Influencing and Teamwork: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others
  • Project Management Skills: Knows how to effectively structure, staff and manage projects and teams to insure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes.
  • Analytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change.
  • Technical Skills Confidence in running operating model diagnostic levers to build future state design and benefit models
  • Knowledge of operating model / organizational design theory and structures
  • A track record of building strong business cases and taking them through and investment approval process
  • An understanding of operating model changes levers and their applications, such as automation, process excellence, operational excellence, location strategy, and organization design
  • Commercially and financially astute, comfortable with reading and assessing a company P&L
  • Confidence using Microsoft Office applications, including a strong ability using excel for benefit and business case modelling
  • Behavioral Competencies Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture
  • Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive
  • Helps others - Builds relationships, actively collaborates, helps others succeed.
  • Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient
  • Business first - Focuses on customers and clients, business/financial acumen, JLL first
  • Inspire - Inspire others, creates vision and strategy, energizes others
  • Understanding of or exposure to global real estate markets preferred but not essential
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
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