Senior Onboarding Specialist

Trustwell

119d • $70,000

About The Position

Trustwell is looking for ambitious, energetic problem-solvers who enjoy a fast-paced team environment filled with challenges and career growth opportunities in a rapidly growing tech firm. Trustwell is on a mission to change the food industry. Combining FoodLogiQ’s supply chain management software with Genesis’ nutritional analysis and label development solution, the Trustwell Connect platform creates the food industry’s only full-scale solution connecting product development and regulatory-compliant labeling with supplier compliance, enhanced traceability, and automated recall management. From food and supplement manufacturers to retail grocers and restaurant chains, more than 2,500 food companies around the world use Trustwell software as their trusted source for compliance and quality solutions in the food industry.

Requirements

• Bachelor's degree in Business, Marketing, Project Management, or similar; highly preferred
• 2+ years of experience in Project Management, or in a similar customer success onboarding role; required
• Certificate in Project Management (PMP); preferred
• Experience with FoodLogiQ, Salesforce, JIRA, Gantt charts, Smart-sheet, Python, Workato, Harvest, Auth0 etc.; preferred
• Experience in designing, presenting, and maintaining training video content; preferred
• Experience using Camtasia is a plus

Nice To Haves

• Proven track record of leading onboarding projects with enterprise customers; required
• Strong project management skills, including risk identification, timeline management, and stakeholder communication
• Experienced mentor and collaborator with the ability to coach others and support team development
• High emotional intelligence and excellent interpersonal skills
• Outstanding written and verbal communication, including client presentations and executive summaries
• Strong analytical skills with expertise in Excel, Google Sheets, and data manipulation tools (e.g., Power Query, Power Automate)
• Comfortable navigating cross-functional relationships and advocating for customer needs internally

Responsibilities

• Lead complex onboarding projects with strategic customers, ensuring timely delivery and high-quality service
• Mentor onboarding team members on best practices, conflict resolution, and project management techniques
• Collaborate cross-functionally with Product, Engineering, and Customer Success to provide customer feedback and influence platform improvements
• Serve as a subject matter expert in FoodLogiQ software configuration and process design, offering consultative guidance to maximize platform value
• Proactively communicate project progress, risks, and mitigation strategies to both internal stakeholders and customers
• Develop and host training sessions, both internally and externally, supporting customer education and team knowledge sharing
• Provide hands-on support for technical configuration, data analysis, and supply chain partner onboarding
• Identify opportunities to expand services or improve the customer experience, working with leadership to shape new offerings
• Provide strategic insights and recommendations to enhance Supplier Onboarding processes, with a focus on increasing platform adoption and driving growth in services revenue
• Help administer team tools and documentation, ensuring consistent processes and accurate resource materials
• Participate in user acceptance testing and provide product feedback from a customer onboarding lens
• Champion customer success by aligning onboarding outcomes with long-term business goals and platform adoption
• Support strategic planning efforts for large-scale initiatives and continuous improvement projects within the Professional Services team
• Other duties as assigned and/or required

Benefits

• Full healthcare benefits, including medical, dental, and vision
• Supplemental benefits, including STD, LTD, HSA, 401k, etc.
• Responsible Time Off (PTO) + Holiday Pay
• Excellent culture, growth opportunities, plus much more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees