Senior Onboarding and Risk Management Analyst

zerohash • Chicago, IL

12d • Remote

About The Position

zerohash is seeking a Senior Onboarding and Risk Management Analyst who will lead the conduct of the company’s onboarding and risk management program to execute the company’s CIP/CDD/EDD, Platform Audit, and Customer Protection Disclosure review functions. This role will specifically be responsible for implementing zerohash’s KYB/KYC Client Onboarding, KYC Refresh, High Risk Customer and Client Reviews, and zerohash audits along with review of consumer-facing disclosures, marketing, and advertising for consistency with established zerohash standards. The ideal candidate has practical experience in conducting customer due diligence and risk management-related functions at a financial institution with an AML/CFT Program. You will report directly to the Manager, Onboarding and Third Party Compliance (or similar). Previous experience in a B2B2C FinTech context is especially valuable for this role.
#LI-Remote
While this role is fully remote, there is a preference for candidates to be currently located in the AMER or EU/UK timezones.

Requirements

• Experience: +3 years of experience in a technical client-facing support engineering, solutions engineering, or software development role
• API Knowledge: Strong understanding REST APIs, SDKS, websockets, and webhooks.
• SQL Knowledge: Ability to write SQL queries to retrieve and analyze data from internal databases.
• Polyglot: Proficiency in one or more common programming languages, preferably Python, Javascript/Typescript, Golang, or Rust.
• Tooling Experience: Experience with logging, documentation, ticket tracking, and SLA monitoring tools.
• Communication: Ability to break down technical issues clearly to both technical and non-technical stakeholders.

Nice To Haves

• Experience working with Docker, Kubernetes, and other infrastructure components
• Background in fintech, SaaS, or other fast-moving industries
• Basic understanding of blockchains, crypto, and web3 technologies

Responsibilities

• Technical Troubleshooting: Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
• Product Advocacy: Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback
• Tooling: Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health.
• Alerting: Create alerts, monitors, and runbooks to catch issues before they bubble into something bigger.
• Incident Management: Provide support for our enterprise partners during incidents on critical applications and infrastructure issues

Benefits

• Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
• Vision & Dental Insurance (U.S. only)
• Chance to earn equity
• Maternity & Paternity leave (after 6 months)
• WeWork All Access Membership
• WFH Yearly Stipend
• L&D Yearly Stipend (after 6 months)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed