Senior On-Site Service Specialist, Hospitality

Ricoh Electronics • Cleveland, OH

225d • Onsite

About The Position

The Senior On-Site Service Specialist, Hospitality provides consistent and high-quality standards of food and beverage setup/service to clients, ensuring smooth delivery of conference and function services. This role involves setting up and breaking down conference rooms according to event orders and maintaining cleanliness standards for kitchens, equipment, and meeting rooms. Responsibilities include assembling and arranging conference equipment in function and conference rooms per event requirements, disassembling conference rooms at appropriate breakdown times, and performing office maintenance tasks such as trash removal, cleaning, and restocking kitchens and supplies. The position may also include general clerical, reception, copying, mail services, and shipping and receiving products and supplies. This position reports directly to the Site Manager or Assistant Site Manager, depending on site personnel configuration.

Requirements

• High school diploma or GED required
• 1-2 years of related hospitality and office experience preferred
• Valid driver's license and minimum levels of auto insurance coverage may be required

Responsibilities

• Ensure excellent and professional client service at all times
• Lead in coordinating meeting rooms and events
• Train team members on responsibilities and tasks associated with the position
• Set up and break down conference rooms, functions, and events
• Undertake general waiting and service duties of food and beverages
• Follow hygienic food and beverage handling procedures
• Provide general assistance in cleaning kitchen and function areas
• Manage conference/hospitality calendar, greet clients and guests
• Perform conference room sweeps and maintain cleanliness
• Set up and assemble flip charts, whiteboards, and cork boards
• Prepare food for client meetings, parties, and company events
• Maintain kitchens and clean kitchen equipment
• Order and track inventory for supplies, food, and beverages
• Perform occasional cleaning duties in the office or building locations
• Perform general clerical, copy center, mail, and delivery duties
• Perform other job duties as assigned

Benefits

• Broad selection of medical, dental, life, and disability insurance options
• Retirement Savings Plan (401K)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Tuition assistance programs
• Paid vacation time and paid holidays annually

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: High school or GED