Senior Officer, Chargeback, Group Tech & Ops (Contract)

UOB

3d

About The Position

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description Responsibilities: Analyze various chargeback scenarios Process chargeback request Provide operations support on administrative task and projects e.g. data entry and documentation handling Complete all requests with accuracy and within the agreed Service Level Agreement Manage and resolve customers’ and business units’ feedback/complaints and queries promptly Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team Support in digitization effort driven by the management and ad-hoc /admin tasks assigned Requirements: A recognized Diploma / Degree with working experience Able to multi-task and cope with change and diversity in a fast-paced environment Possess strong analytical and problem solving skills, able to think objectively and 'think outside the box' when analyzing issues Meticulous with an eye for details and quality mindset Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & PowerPoint Team player, self-motivated and resourceful Additional Requirements Develop, Engage, Execute, Strategise Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference Together, Let’s Build the Future of ASEAN We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today. UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region. Career Site: UOB Career site

Requirements

• A recognized Diploma / Degree with working experience
• Able to multi-task and cope with change and diversity in a fast-paced environment
• Possess strong analytical and problem solving skills, able to think objectively and 'think outside the box' when analyzing issues
• Meticulous with an eye for details and quality mindset
• Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations
• Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & PowerPoint
• Team player, self-motivated and resourceful

Responsibilities

• Analyze various chargeback scenarios
• Process chargeback request
• Provide operations support on administrative task and projects e.g. data entry and documentation handling
• Complete all requests with accuracy and within the agreed Service Level Agreement
• Manage and resolve customers’ and business units’ feedback/complaints and queries promptly
• Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team
• Support in digitization effort driven by the management and ad-hoc /admin tasks assigned

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees