The Interface Associate Technical Support Specialist is responsible for transferring Customer Support technical calls for Interfaces and SoftID and routes all other calls to the appropriate SCC individual outside of the Technical Support Center. Locates alternate personnel as needed in order to accommodate client requests. Assists the Technical Support Center in an administrative capacity. This position is the initial contact for all Interface and/or SoftID client tasks received verbally, via email or faxes and is responsible for properly documenting the task into the Case Management System (STAR/TMS) and performing simple troubleshooting using the provided tools. The Interface Associate Technical Support Specialist will also handle connectivity issues with Instruments/HIS Interfaces, Synch Forms, and serve as the initial point of contact for Emergency tasks.