Senior Office Manager

Mindful Support Services•Portland, OR

1d•$75,000

About The Position

The Senior Office Manager is responsible for overseeing the operations, performance, and culture of multiple office locations. This role ensures that each office delivers consistent client service, operational efficiency, and team support while maintaining alignment with company standards and goals. The Senior Office Manager serves as the key liaison between site-level staff and senior leadership, fostering collaboration, accountability, and continuous improvement across all assigned offices. Candidates with backgrounds in restaurant or hospitality management are highly encouraged to apply.

Requirements

Bachelor’s degree or equivalent experience
At least 3-4 years of management experience
Ability to communicate professionally, clearly, and effectively with management, staff, and clients
Experience supervising, training and mentoring staff
Willingness to step into difficult conversations with clients, providers, and staff
Flexibility and learner mindset
Background check required

Responsibilities

Provide direct leadership and oversight to administrative staff and support teams across multiple office sites.
Ensure operational consistency across all assigned locations, including scheduling, client service, and workflow management.
Monitor and report on key performance indicators (KPIs) such as provider productivity, client experience metrics, and office utilization.
Partner with regional and departmental leadership to address staffing needs, provider support, and resource allocation.
Conduct regular site visits to evaluate office environment, resolve operational challenges, and provide coaching/support to office teams.
Implement and uphold company policies, procedures, and best practices consistently across all assigned offices.
Act as a point of escalation for complex client, provider, or staff concerns, ensuring timely resolution and communication.
Drive initiatives that improve efficiency, provider satisfaction, and client care while balancing business needs.
Lead and mentor Office Managers-in-training, contributing to leadership development within the company.
Collaborate with other managers and departments (Provider Services, Referrals, IT, Facilities) to ensure smooth operations and proactive problem-solving.
Lead and coach the Provider Support Specialist Team to set goals, manage outcomes, and provide timely follow through for more complex tasks.
Oversee PSS training and growth with the goal of developing leaders that can go on to thrive in a variety of departments and career paths.
Develop a relationship with individual providers while working to understand their motivation and goals.
Identify areas of opportunity for improving providers’ various areas of success and enroll them in relevant seminars, group trainings, or online courses depending on availability and relevance.