Senior Office Coordinator Clerical

Cleveland Clinic-posted 3 months ago
$17 - $26/Yr
Full-time • Entry Level
Port Saint Lucie, FL
Ambulatory Health Care Services
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

Join Cleveland Clinic Tradition Hospital's team of caregivers that provide top-quality patient care to the communities in and around Port St. Lucie. Opening its doors in 2013 and expanding in 2017, this state-of-the-art acute care facility has 177 patient rooms and offers services in a wide variety of specialties to meet community needs. You'll be supported as you follow your dreams and find where you belong, here at Tradition Hospital. Exceptional care is a team effort - both at the bedside and in the office. Even if you've never considered healthcare as the next step, you'll find there are many paths to creating a career centered on what matters most to you. The Senior Office Coordinator Clerical role at Tradition Hospital will allow you to do just that. There are opportunities to grow and evolve within this role - and even explore new career areas beyond it.

  • Act as the 'gateway' for patient access directly through the physician's office and handle the daily operations of the practice.
  • Administer all clerical operations as they relate to the support and maintenance of the physician's practices.
  • Ensure caregivers perform daily duties including, but not limited to, answering the phone and triaging calls, scheduling appointments/diagnostic testing and/or surgical procedures, obtaining referral/authorizations, maintaining physician(s) calendar, reconciling and batching charge tickets and handling all issues related to the physician's practice.
  • Participate in the interviewing and hiring process.
  • Coordinate and implement the training of new caregivers and identify/address areas of concern.
  • Ensure caregivers meet all requirements during their 90-day new hire period.
  • Oversee the daily operational workflow, assess workload, evaluate staffing needs and make arrangements for coverage.
  • Comply with and support all internal policies, CCF initiatives, and activities to ensure the effective utilization of department resources and the ongoing success of daily operations.
  • Meet with assigned caregivers to deliver information, educate on internal policies and procedures, obtain feedback and provide open communication within the team.
  • Review and order necessary office and/or medical supplies.
  • Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patients, Central Appointments and/or other medical departments.
  • Review the Expert Notify list daily and the Open Encounter report weekly to ensure that charge tickets are batched and submitted and that open encounters are worked in a timely manner.
  • Monitor departmental phone stats daily ensuring patient phone access directly through the physician's office, meeting target of 90% answer rate.
  • Submit weekly phone access statistics for all departments on the Symposium system and participate in biweekly meetings with Administration to review.
  • Ensure that caregivers obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module.
  • Identify whether a patient needs a referral and/or authorization and obtain referral and/or authorization for same day add-on appointment and same day inpatient hospital admissions.
  • Assist with calendar, meetings, and travel arrangements as requested and ensure proper forms are completed.
  • Ensure all patients are rescheduled relating to physician out days in a timely manner.
  • High School Diploma or GED
  • Five years of medical office and/or medical insurance experience OR an Associate's Degree and three years of experience OR a Bachelor's degree and two years of experience
  • Strong computer skills and working knowledge of (e.g., Microsoft Word, Microsoft Excel and email software)
  • Healthcare
  • Dental
  • Vision
  • Retirement
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Senior Program Coordinator Resume Examples
•
Senior Program Coordinator Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service