Senior Office Administrator

Upstart•Columbus, OH

19d•$30 - $40•Onsite

About The Position

Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload. Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas. Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you! The Team: The Office Management & Workplace Events (OM&WE) team is responsible for creating safe, inspiring, and efficient work environments for Upstarters, while supporting the company’s digital-first strategy through thoughtful in-office experiences and events. As the Senior Office Administrator at Upstart, you will own the day-to-day operations of our Easton office, ensuring it runs smoothly, feels welcoming, and reflects Upstart’s values. You’ll partner closely with the Columbus OM&WE team, IT, Facilities, and vendors to deliver an exceptional in-office experience for employees and visitors alike.

Requirements

3+ years of experience as an executive assistant or in administration, office management, event planning, or a similar field.
Proven ability to stay organized, prioritize workload, and execute tasks with great attention to detail.
Confident, positive demeanor and ability to communicate professionally across all levels of the organization.
Experienced knowledge of Google Suite.

Nice To Haves

Experience working in tech or high-growth environments.
Familiarity with office openings, facilities coordination, or vendor management.
Skilled in event coordination and catering logistics.
Ability to identify and implement process improvements in office operations.
Strong interpersonal and problem-solving skills with a focus on service and efficiency.

Responsibilities

Serve as the primary point of contact for the Easton office, creating a professional, welcoming environment for employees and visitors.
Oversee daily operations including front desk coverage, facilities coordination, and vendor management to ensure a safe, efficient, and well-maintained workplace.
Manage pantry, catering, and supply programs , ensuring consistent quality and anticipating employee needs.
Plan and execute onsite logistics for meetings, events, and team gatherings, coordinating setup, teardown, and A/V readiness.
Respond to office support requests with urgency and accuracy, escalating complex or sensitive issues when needed.
Maintain and refine office processes and documentation , driving consistency across Columbus and other Upstart offices.

Benefits

Competitive Compensation (base + bonus & equity)
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
Employee Stock Purchase Plan (ESPP)
Life and disability insurance
Generous holiday, vacation, sick and safety leave
Supportive parental, family care, and military leave programs
Annual wellness, technology & ergonomic reimbursement programs
Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
Catered lunches + snacks & drinks when working in offices