Senior Ocean Pricing Sales Specialist
About The Position
We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. The Ocean Pricing Sales Specialist will play a crucial role in supporting our sales executives across various branches with the aim of accelerating growth and ensuring a positive customer experience. This position requires strong communication skills, in-depth market intelligence and Freight Forwarding operational experience in a fast paced, dynamic Freight-Forwarding environment.
Requirements
- High school diploma
- Strong knowledge of Freight Forwarding operations and processes
- Experience in managing & coordinating solutions, business changes and customer projects
- Excellent communication and interpersonal skills
- Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint)
- Detail-oriented with strong organizational and multitasking abilities
- Ability to work independently and as part of a collaborative team
- Strong problem-solving skills and a customer-centric mindset
- Minimum of 4 years of experience in a sales and/or customer facing role within the Freight Forwarding industry
Responsibilities
- Act as the main point of contact between internal DP teams and client
- Collaborate closely with sales executives to assist in the development and execution of sales strategies, quoting, and account management
- Maintain regular communication with Sales Executives, providing exceptional customer service and addressing inquiries, requests, and concerns promptly
- Prepare and submit accurate and competitive quotations to clients, ensuring alignment with DP World's pricing and service standards
- Work closely with cross-functional teams, including operations, finance, and logistics to ensure a seamless service delivery to clients and excellent customer experience
- Address and resolve any issues or discrepancies related to shipments expectations
- Contribute to customer QBR preparation and delivery
- Assist in training members of the team on systems and processes
- Develop scalable implementation programs for customer types
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
