Senior Ocean Freight Forwarding Manager

Yusen Logistics-posted 3 months ago

$105,628 - $185,582/Yr

Full-time • Senior

Torrance, CA

5,001-10,000 employees

Administrative and Support Services

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The Sr. Ocean Freight Forwarding Manager is a key leader within the Freight Forwarding branch, responsible for the strategic direction, operational execution, and regulatory compliance of all ocean freight services (FCL, LCL, import/export). This role oversees the full life cycle of ocean shipments and leads cross-functional teams to deliver efficient, cost-effective, and customer-focused logistics solutions. The position serves as the subject matter expert in ocean freight operations, with accountability for driving performance, improving processes, and maintaining strong carrier and customer relationships.

Provide strategic direction and oversight for all ocean freight operations, ensuring alignment with corporate goals, compliance regulations, and customer expectations.
Design, implement, and continuously enhance operational process flows, SOPs, and KPIs across branches to drive efficiency, quality, and customer satisfaction.
Partner with executive and sales leadership to develop and refine customer-specific ocean logistics solutions, especially during customer onboarding or major transitions.
Lead the development of scalable consolidation strategies across branches to achieve operational efficiency and cost savings.
Negotiate high-level carrier and agent agreements to maximize service levels and profitability; proactively analyze market trends and make data-driven decisions to optimize routing and vendor utilization.
Partner with finance and branch leadership, review account-level profitability, recommending adjustments to improve margin and operational performance.
Oversee shipment accounting functions, ensuring accurate revenue recognition, cost allocation, and timely financial reporting.
Monitor industry trends, regulatory changes, and emerging risks to guide operational adjustments and ensure regulatory compliance across teams.
Ensure compliance with international and domestic shipping regulations, including training and certifying team members on updates and best practices.
Lead claim resolution processes, while maintaining positive customer relationships.
Lead and mentor a team of Ocean NVOCC Managers, Ocean Export Supervisors, and cross-functional staff.
Ensure alignment of departmental goals with company strategy, promoting accountability, collaboration, and professional growth.
Conduct talent assessments, and address performance issues in accordance with company policies.

Bachelor's degree in Supply Chain, International Business, Logistics, or related field.
Minimum 8-10 years of experience in ocean freight forwarding (import/export), including at least 5 years in a supervisory or management role.
Deep knowledge of U.S. and international import/export regulations, including FMC, AES, ISF, and customs compliance.
Proven experience managing high-volume ocean operations with a focus on efficiency, profitability, and customer success.
Strong leadership, communication, and decision-making skills with a track record of cross-functional collaboration and change management.
Proficiency in TMS, ERP, and shipping software systems (e.g., CargoWise, SAP, Descartes) and data-driven decision-making tools.

Skilled in data management, KPI analysis, and reporting.
Effective communication and presentation skills for engaging internal and external stakeholders.
Experience with logistics systems and software.
Strong organizational, planning, and problem-solving abilities.

Medical, Dental, and Vision beginning the 1st of the month following start date.
401k with a company match.
Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.

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