Senior Observability Engineer

Universal Music•Nashville, TN

About The Position

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. How You'll LEAD: As a Senior Observability Engineer within UMG’s IT Technology Services team, you will drive the reliability, performance, and stability of our global technology ecosystem. You’ll own the design and evolution of our observability platform, ensuring visibility across systems, applications, and services. This role is both hands-on and strategic — ideal for an engineer passionate about building scalable, automated, and data-driven monitoring solutions that empower teams to deliver high-performing, resilient systems. You’ll partner with DevOps, Infrastructure, and Application teams to lead observability best practices and shape a culture of proactive system insight across UMG. How you'll CREATE: Observability Architecture & Implementation Design, implement, and maintain end-to-end observability solutions across infrastructure, applications, and services. Select, configure, and integrate industry-leading monitoring and telemetry tools (e.g., Prometheus, Grafana, ELK, Dynatrace, Datadog). Develop automation and integrations to streamline metrics, logging, and tracing pipelines. Monitoring & Incident Response Establish effective alerting frameworks and SLO/SLA-driven dashboards for real-time visibility. Partner with incident response and SRE teams to diagnose, remediate, and prevent production issues. Conduct root cause analysis and proactively identify performance bottlenecks and capacity needs. Collaboration & Leadership Partner with development, security, and operations teams to embed observability into system design. Lead cross-functional initiatives to standardize monitoring practices and enhance operational maturity. Mentor peers and provide training on observability tools and best practices. Continuous Improvement Evaluate emerging technologies to evolve UMG’s observability strategy. Drive automation and process improvements to improve system performance, resiliency, and insight quality. Integrate observability with security monitoring and compliance workflows. Data Analysis & Reporting Analyze metrics, logs, and traces to surface insights into system behavior and performance trends. Deliver reports and visualizations tailored for both technical and business stakeholders. Bring your VIBE:

Requirements

7+ years of professional experience in information technology, including 3+ years specializing in observability, monitoring, or SRE engineering.
Deep knowledge of monitoring toolsets such as Prometheus, Grafana, ELK, Splunk, Dynatrace, Datadog, or equivalent.
Proficiency in Python, Go, or Java for automation and tool development.
Hands-on experience with Kubernetes, Docker, and cloud platforms (AWS, GCP, or Azure).
Strong understanding of networking, infrastructure, and performance optimization.
Familiarity with configuration management tools ( Ansible, Chef, Puppet ) and CI/CD integration.
Proven track record designing and delivering dashboards, alerts, and performance reports for multiple audiences.
Excellent communication skills, with the ability to translate technical insights into actionable recommendations.

Nice To Haves

Prometheus Certified Admin
Kubernetes Administrator or Application Developer
Grafana Certified Observer
Dynatrace Associate
Splunk Core Certified Power User/Admin
Elastic Certified Engineer
DevOps Engineer Certification (AWS and/or Google)

Responsibilities

Design, implement, and maintain end-to-end observability solutions across infrastructure, applications, and services.
Select, configure, and integrate industry-leading monitoring and telemetry tools (e.g., Prometheus, Grafana, ELK, Dynatrace, Datadog).
Develop automation and integrations to streamline metrics, logging, and tracing pipelines.
Establish effective alerting frameworks and SLO/SLA-driven dashboards for real-time visibility.
Partner with incident response and SRE teams to diagnose, remediate, and prevent production issues.
Conduct root cause analysis and proactively identify performance bottlenecks and capacity needs.
Partner with development, security, and operations teams to embed observability into system design.
Lead cross-functional initiatives to standardize monitoring practices and enhance operational maturity.
Mentor peers and provide training on observability tools and best practices.
Evaluate emerging technologies to evolve UMG’s observability strategy.
Drive automation and process improvements to improve system performance, resiliency, and insight quality.
Integrate observability with security monitoring and compliance workflows.
Analyze metrics, logs, and traces to surface insights into system behavior and performance trends.
Deliver reports and visualizations tailored for both technical and business stakeholders.

Benefits

Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit
Comprehensive medical, dental, vision, and FSA options, as well as:
100% coverage for out-patient mental health services
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
A lifetime fertility support allowance of $30,000 to plan participants
Student Loan Repayment Assistance and Tuition Reimbursement
100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
Variety of ways to prioritize much-needed time away from work including:
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent
Check out our full overview of benefits on the Perks Playlist page of the career site.