Senior Observability Engineer/Developer

SS&C•Waltham, MA

13h

About The Position

We are seeking a skilled Monitoring & Alerting Engineer to design, build, and enhance tools and applications that power SS&C Intralinks’ monitoring and alerting ecosystem. In this role, you will develop clean, secure, and efficient code; create integrations across monitoring platforms; and drive automation that improves system reliability and operational efficiency. Monitoring, Analysis & Integration (MAI) Team plays a critical role in ensuring the reliability, performance, and resilience of the organization’s IT infrastructure As a team, we help improve the reliability, performance, and efficiency of IT infrastructure and applications. This role elevates the organization’s entire monitoring and incident-response capability by delivering scalable, automated, and intelligent observability solutions. Designs and implements advanced monitoring frameworks that reduce blind spots across infrastructure, applications, and services. Enables earlier issue detection, reducing mean time to detect (MTTD) and mean time to resolve (MTTR). Prevents outages through predictive and trend-based monitoring.

Requirements

5+ years of experience with modern monitoring and observability tools (e.g., Zabbix, CloudWatch, Dynatrace, Datadog, Splunk, ServiceNow).
3+ years of experience with a programming language such as Python, Java, C#, or C/C++.
1+ years of Linux experience (Bash, cron jobs, scripting, SSH, etc.).
Experience working with REST APIs/JSON and integrating third‑party services.
Experience with automation tools and methodologies
Understanding multithreading, distributed systems, and concurrency.
3 + years of experience with major cloud providers (AWS, Azure, GCP).
Knowledge of GitHub or other source control platforms.
Security‑minded approach to development and operations.
Experience in regulated industries
Communication with engineering and operations teams
Collaboration in incident management
Ability to influence architectural design for monitoring

Nice To Haves

Bachelor’s or Master’s degree in Computer Science , Software Engineering, Mathematics, or a related field.
ITIL knowledge or certification.
TOGAF experience or certification

Responsibilities

Develop and enhance tools, applications, scripts, plugins, and integrations for monitoring and alerting platforms.
Configure and optimize monitoring for servers, databases, networks, cloud services, infrastructure, and applications.
Automate repetitive setup, reporting, and maintenance tasks using automation tools and scripting languages such as Python or Bash.
Design and implement complex, reusable components and integrations based on broad requirements.
Research and evaluate new monitoring technologies; present recommendations to management.
Conduct code reviews and perform code analysis to ensure quality and security.
Collaborate with product owners, SMEs, and engineering teams to deliver high‑quality monitoring solutions.
Maintain documentation for monitoring architecture, standards, and processes.
Provide regular reports on system health and capacity planning.