Senior Nurse Navigator

EVERSANA•Yardley, PA

1d•Remote

About The Position

The Senior Nurse Navigator for the Thera Nurse Navigator Program serves as both a hands-on clinical navigator and a program leader responsible for overall program execution. This role ensures high‑quality patient education, engagement, and support while providing direct oversight, coaching, and quality assurance for the Nurse Navigator team. The Senior Nurse Navigator acts as a key partner to the Executive Director of Nursing Program Deployment, supporting strategic program objectives, driving operational excellence, and delivering consistent, compliant, patient‑centered services. This position is accountable for team performance reporting, quality control monitoring, and the professional growth and evaluation of the nursing team.

Requirements

Bachelor’s degree in nursing or a related healthcare field from an accredit college or university. Associates degree in nursing with relevant experience considered.
Minimum 3-5 years of experience in patient support programs, care coordination, specialty pharmacy, nursing leadership, or patient engagement roles.
Comfortable using virtual communication platforms and electronic documentation systems
Excellent communication (written, verbal, and presentation) skills with the ability to interact with all levels of management
Ability to manage, mentor, train, and develop employees
Commitment to process improvement with the ability to execute
Experience with injectable therapies
Previous team leadership, precepting, or coaching experience required.
Strong understanding of patient education principles, clinical workflows, and specialty therapy navigation.
Excellent communication, coaching, problem‑solving, and critical thinking skills.
Ability to manage multiple priorities in a fast-paced environment while maintaining high‑quality standards.
Exhibits confidence in decision making, demonstrates empathy for employees and customers, and inspires team to deliver while being accountable for results
Active, unrestricted Registered Nurse (RN) license required
Must hold an active RN license and obtain licensure in all states within the assigned territory within 90 days of hire.
Active licensure in compact state preferred.
Moderate knowledge of Word, PowerPoint, Excel, Outlook and videoconferencing platforms (Teams, Zoom, GoTo Meeting)

Nice To Haves

Experience within EVERSANA, pharmaceutical support services, or HUB/Nurse Navigator programs.
Prior involvement in quality assurance activities, program performance monitoring, or similar operational quality functions.
Knowledge of medical documentation platforms, CRM systems, and healthcare data reporting tools.
Advanced skill level with Microsoft Word, PowerPoint, Excel, Outlook, and virtual meeting platforms (e.g., Microsoft Teams, Zoom, GoTo Meeting).
Advanced practice degree such as Nurse Practitioner, Physician Assistant, PharmD, or MSN (preferred but not required).
Bilingual (English/Spanish)

Responsibilities

Oversee full operational execution of the Thera Nurse Navigator Program, ensuring alignment with program goals, compliance standards, and client expectations.
Serve as a player‑coach by balancing direct patient support responsibilities with leadership duties for the broader team.
Collaborate with internal stakeholders to optimize workflows, technology utilization, and patient experience enhancements.
Deliver high‑quality patient education on therapy, disease state, expectations, and adherence support.
Serve as a subject matter expert on patient engagement best practices and continuously elevate team capabilities in patient-centric communication.
Monitor patient engagement metrics and implement strategies to improve outreach, education quality, and patient satisfaction.
Engage in telephonic and virtual interactions with patients and healthcare providers to provide support, guidance, and disease-state education in accordance with brand policies and compliance guidelines.
Provide coaching, guidance, and ongoing mentorship to Nurse Navigators to ensure adherence to program protocols, SOPs, and quality standards.
Conduct annual performance reviews for the Nurse Navigator team, evaluating competencies, productivity, and professional development needs.
Lead team huddles, training updates, and professional development initiatives.
Serve as a point of escalation for calls requiring a higher degree of clinical expertise or discretion to resolve customer issues or complaints.
Implement and oversee quality control monitoring processes to ensure compliant, accurate, and consistent program delivery.
Partner with Quality Assurance and Compliance teams to maintain high standards of documentation, privacy adherence, and clinical accuracy.
Continually evaluate the efficiency, productivity and accuracy of the clinical team and take initiative to improve efficiency, improve quality, and develop best practices
Identify gaps in performance or process and initiate corrective action plans or training solutions as needed.
Prepare and deliver monthly team activity reports, including patient engagement metrics, operational performance, quality outcomes, and improvement opportunities.
Utilize data insights to inform program improvements and support strategic decision‑making.
Ensure timely escalation of risks, challenges, or compliance concerns to leadership with solutions.
All other duties as assigned.