Senior NOC Technician

IQ Fiber • Remote (USA) or Jacksonville, FL

4d

About The Position

Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here. We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice. Position Summary The Senior Network Operations Center (NOC) Technician helps maintain the reliability, performance, and scalability of our fiber-optic network. This is a hands-on senior individual contributor role. You operate with a high degree of autonomy and judgment, serving as trusted escalation points during complex incidents and influencing day-to-day NOC operations through strong execution, clear communication, and disciplined follow-through. In this role, you will work closely with Network Engineering, Outside Plant (OSP) Engineering, Customer Support, and external partners to restore service, prevent recurrence, and continuously improve operational practices. While the role does not include formal people-management responsibilities, it carries an expectation of senior-level ownership and bar-raising execution. You set the operational standard for incident response, communication quality, and technical rigor within the NOC. This position participates in an after-hours on-call rotation.

Requirements

• Sustained, senior-level experience in network operations, with clear ownership of outcomes and the ability to lead effectively during incidents
• Strong troubleshooting skills across multiple technical domains, with the ability to drive complex issues to resolution
• Clear, concise written and verbal communication, especially during high-impact or time-sensitive events
• The ability to remain calm under pressure, prioritize effectively, and coordinate across teams during incidents
• High standards for documentation, operational discipline, and follow-through
• A track record of supporting peers through technical mentorship, knowledge sharing, and example
• A continuous-improvement mindset, including curiosity about how systems, tools, and processes can work better
• Familiarity with monitoring, alerting, and incident workflows, including contributing to their ongoing improvement

Nice To Haves

• Experience serving as an escalation point for major incidents or complex operational events
• Experience operating and supporting GPON/XGS-PON access networks, including Calix and Nokia platforms and customer premises equipment
• Experience contributing to monitoring automation efforts, including alert enrichment and deduplication
• Industry certifications such as CCNA or JNCIA (or equivalent, e.g., Nokia NRS I/II) a plus
• Experience working cross-functionally and with external vendors to restore service and reduce repeat incidents
• Associate degree in a relevant technical field, or equivalent practical experience
• Ongoing investment in professional development through training, certification, or self-directed learning

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees