Senior New Learner Compliancy Specialist, Credential Support

NIGHTINGALE EDUCATION LLC SOLE MB • Salt Lake City, UT

2d • Onsite

About The Position

The Senior New Learner Compliancy Specialist, Credential Support serves as the lead within the New Learner Compliancy team. This role involves providing guidance, oversight, and support to team members while actively managing a personal cohort of learners. The specialist ensures that compliance processes are consistently followed, contributes to the team's overall compliance efforts, and assists other team members during periods of high volume. The position is based in Salt Lake City, UT.

Requirements

• Bachelor’s degree from an accredited institution preferred
• Minimum of three years’ experience in credentialing or related compliance roles
• Demonstrated leadership and mentorship capabilities within a team environment
• Strong written and verbal communication skills across multiple mediums (phone, email, text, conference calls)
• Ability to manage escalations and provide solutions efficiently
• Proficiency in Microsoft Office and credentialing systems

Responsibilities

• Acts as the team lead for New Learner Compliancy Specialists I–III, providing mentorship and guidance.
• Maintains direct responsibility for a cohort of learners, completing compliance tasks alongside team members.
• Manages mass communications to the learner population in collaboration of the leadership team across Academic Operations, ensuring timely and accurate updates regarding credentialing requirements.
• Assists collaborators with overflow during peak periods or absences to ensure timely completion of credentialing tasks.
• Escalates and resolves complex compliance issues in coordination with internal teams and third-party vendors.
• Monitors and ensures accurate documentation in credentialing systems for assigned learners.
• Participates in team meetings, training sessions, and continuous improvement initiatives.
• Serves as a subject matter expert for credentialing processes, policies, and system navigation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior