Senior Network Tool Operations Engineer (IT SE III) (Government)

AT&T•Chantilly, VA

2d•$108,000 - $175,000•Onsite

About The Position

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations. AT&T has an opening for a Senior Network Tool Operations Engineer: To support the Intelligence Sector. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Description of Job Duties/Responsibilities: Design, implement, and customize network monitoring views, dashboards, reports, and alerts across a multi-vendor tool environment, to improve network visibility, performance monitoring, and fault analysis. Use business and network requirements to design and implement effective front-end configurations of multi-vendor tools, ensuring they provide relevant, actionable insights to network administrators and operations teams. Automate routine network configuration tasks and reporting processes using built-in tool capabilities or scripting (e.g., Python), reducing manual effort and potential for human error. Collaborate with network engineers and cross-functional teams to integrate data sources, define monitoring parameters, and refine alert configurations to meet operational needs. Create and maintain detailed documentation of all front-end configurations, customization processes, and standard operating procedures (SOPs). Provide training and support to end-users on the effective use of the network management tools' front-end features and dashboards. Troubleshoot and resolve issues related to tool performance, data integrity, and configuration discrepancies, coordinating with vendors when necessary.

Requirements

Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years, master’s and 10 years, bachelor’s and 12 years, associates and 14 years or HS diploma and 16 years.
Must be compliant with DoD 8140 Information Assurance Technical (IAT) Level 2.
Proficiency in operation and tuning of enterprise-grade network management and monitoring software from various vendors.
Strong experience with network management (e.g., SNMP, NetFlow, Syslog, etc.) and how they translate to front-end reporting and configuration.
Familiarity with configuration management processes, tools, and best practices within an IT infrastructure environment.
Excellent analytical and problem-solving skills, with a keen eye for detail in configuration and data presentation.
Strong communication skills, with the ability to translate technical data into clear, concise information for various stakeholders.
TS/SCI with polygraph.

Nice To Haves

Relevant network certifications (Ex. CCNA, CCNP) or specific vendor tool certifications.
Develop and enforce network configuration policies to ensure compliance with internal security standards and external regulatory requirements (e.g., NIST, PCI).
Stay informed on the latest networking technologies and NMS features, recommending configuration options and improvements for new equipment and software.

Responsibilities

Design, implement, and customize network monitoring views, dashboards, reports, and alerts across a multi-vendor tool environment, to improve network visibility, performance monitoring, and fault analysis.
Use business and network requirements to design and implement effective front-end configurations of multi-vendor tools, ensuring they provide relevant, actionable insights to network administrators and operations teams.
Automate routine network configuration tasks and reporting processes using built-in tool capabilities or scripting (e.g., Python), reducing manual effort and potential for human error.
Collaborate with network engineers and cross-functional teams to integrate data sources, define monitoring parameters, and refine alert configurations to meet operational needs.
Create and maintain detailed documentation of all front-end configurations, customization processes, and standard operating procedures (SOPs).
Provide training and support to end-users on the effective use of the network management tools' front-end features and dashboards.
Troubleshoot and resolve issues related to tool performance, data integrity, and configuration discrepancies, coordinating with vendors when necessary.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Pro-rated when working less than 40 hrs/wk.
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone