Senior Network Technology Support

AT&T • Conyers, GA

68d • $94,300 - $158,400

About The Position

Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won't just imagine the future-you'll build it.

Requirements

• 3-5 years of related experience.
• Certification is required in some areas.

Nice To Haves

• Bachelor's degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math; Developer nanodegree; or equivalent experience preferred.
• Experienced professional with advanced, interdisciplinary knowledge, resolving difficult and complex issues using broad professional concepts.
• Guides others, applying advanced principles and company practices.
• Leads moderate sized projects (or parts of larger projects) with strategic value.
• Operates autonomously with frequent senior leadership interaction.
• Leading the triage, diagnosis, and remediation of acute and chronic network issues, collaborating with various support teams and vendors, and ensuring system configurations meet performance and reliability targets.

Responsibilities

• Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues.
• Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring.
• Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes.
• Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers.
• Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Telecommunications
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees