Senior Network Operations Manager, Specialty Care

Spring Health • New York City, NY

76d • $110,000 - $142,500 • Remote

About The Position

We are looking for a Senior Network Operations Manager to join our Specialty Care team. This team is responsible for building out new programs to support our highest acuity members. In this role, you will lead and enhance provider network operations for our Specialty Care teams, ensuring the highest standards in provider vetting for our programs. You'll work cross-functionally with Clinical and Provider Operations to create processes and improve how we evaluate, onboard, and operationalize providers. You'll also help drive efficiency and scalability for our clinical team by improving workflows, creating tools, and leveraging data to inform decisions. You'll report into the Director of Operations, Specialty Care. This is a full time, remote position on our team reporting to the Director of Operations, Specialty Care. Occasional travel may be required for in-person team events.

Requirements

• 6+ years of experience in operations, provider or network management, consulting, or healthcare delivery systems
• 4+ years working in healthcare, preferably in a provider network, payor operations, healthcare administration or clinical coordination setting
• Demonstrated ability to build and optimize processes in cross-functional, high-complexity environments
• Strong project management and documentation skills; able to bring clarity across multiple stakeholders
• Analytical mindset; comfortable working with data to evaluate provider quality, forecast demand (including capacity planning), and drive operational efficiency
• Attention to detail, follow-through, and ability to manage competing priorities
• Strong written and verbal communication skills; able to synthesize complexity for diverse teams

Responsibilities

• Build and maintain an internal provider vetting framework in partnership with Provider Operations and Clinical teams
• Define and document vetting criteria and workflows, integrating feedback loops from internal stakeholders and clinical partners
• Manage and execute the provider vetting process across multiple specialties, ensuring a consistent, high-quality standard for all Specialty Care providers
• Collaborate with internal Clinical teams to design and document SOPs for providers
• Identify opportunities to support referrals through AI-based tools or workflow automation, improving efficiency and consistency
• Serve as an operational lead to troubleshoot and evolve internal referral pathways for high-acuity member needs
• Track and analyze key metrics to inform process improvements and support clinical team performance
• Forecast provider network needs based on referral volume and member demand
• Partner with internal teams to identify gaps in provider capacity and prioritize vetting efforts accordingly
• Support the design of scalable systems and processes that align network growth with demand

Benefits

• Health, Dental, Vision benefits start on your first day at Spring
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Competitive paid time off policies including vacation, sick leave and company holidays
• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months tenure
• Access to Noom, a weight management program-based in psychology
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees